Senior Contact Centre Operations Manager

Teleperformance; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage operations in a fast-paced environment. This role involves overseeing large teams, ensuring exceptional service delivery, and fostering a culture of continuous improvement. The ideal candidate will have extensive experience in operations, particularly in the BPO/ITES sector, and a passion for developing team members. You will play a crucial role in managing client relationships and identifying opportunities for process enhancements. If you thrive in dynamic settings and are committed to delivering outstanding user experiences, this opportunity is perfect for you.

Qualifications

• 8+ years in operations, preferably in BPO/ITES.
• 5+ years of people management experience.

Responsibilities

• Manage performance and governance of Statements of Work.
• Drive continuous improvement and productivity gains.

Skills

Leadership

People Management

Communication Skills

Problem Solving

Cultural Awareness

Education

Bachelor’s degree

Equivalent diploma

Job description

An established industry player is seeking a dynamic leader to manage operations in a fast-paced environment. This role involves overseeing large teams, ensuring exceptional service delivery, and fostering a culture of continuous improvement. The ideal candidate will have extensive experience in operations, particularly in the BPO/ITES sector, and a passion for developing team members. You will play a crucial role in managing client relationships and identifying opportunities for process enhancements. If you thrive in dynamic settings and are committed to delivering outstanding user experiences, this opportunity is perfect for you.