Global QA Manager: Lean Six Sigma & Process Improvement

Teleperformance; Bayan Lepas; On-site; USD 9,000 - 19,000; Full time

Job summary

An established industry player is seeking a Quality Manager to lead a dynamic QA team. This role involves driving quality assurance initiatives, managing audits, and collaborating with operations to enhance service delivery. The ideal candidate will have a strong management background, excellent communication skills, and a passion for continuous improvement. You will leverage your expertise in quality methodologies, such as Lean Six Sigma, to implement impactful changes that elevate the support experience for clients. Join a forward-thinking company that values innovation and teamwork, where your contributions will significantly impact the quality of service provided to the community.

Qualifications

• 3+ years of management experience in BPO or contact centers.
• Strong experience with Excel and quality improvement methodologies.

Responsibilities

• Lead a QA team to manage quality assurance audits and drive operational improvements.
• Collaborate with operations and training to enhance quality.

Skills

Management ability

Communication skills

Critical thinking

Problem-solving skills

Data analysis

Education

Quality certification (Lean Six Sigma, TQM)

Tools

Excel (PivotTable, Charts, Statistical functions)

Job description

An established industry player is seeking a Quality Manager to lead a dynamic QA team. This role involves driving quality assurance initiatives, managing audits, and collaborating with operations to enhance service delivery. The ideal candidate will have a strong management background, excellent communication skills, and a passion for continuous improvement. You will leverage your expertise in quality methodologies, such as Lean Six Sigma, to implement impactful changes that elevate the support experience for clients. Join a forward-thinking company that values innovation and teamwork, where your contributions will significantly impact the quality of service provided to the community.