Delivery jobs in Malaysia

We’re a fun team at Kanopi. Our company thrives on team work, emphasise responsiveness and a sprinkle of humour. If you love working in a fast-paced environment where no two days are the same, you’ll fit right in!

As an IT Helpdesk Support Engineer, your responsibilities would include providing technical assistance to users, troubleshooting issues, and ensuring the smooth operation of computer systems and networks. You would be the point of contact for resolving hardware, software, and network‑related problems, offering both remote and on‑site support. Additionally, you might be involved in tasks like system maintenance, software testing, and user training.

• Providing first‑line IT support and troubleshooting for a range of hardware, software and network‑related issues
• Responding to and resolving customer IT support requests in a timely manner
• Documenting and tracking IT incidents and service requests through our ticketing system
• Proactively monitoring IT systems and infrastructure to identify and resolve potential problems
• Collaborating with other IT teams to ensure seamless delivery of IT services
• Maintaining accurate documentation and knowledge base for IT systems and processes
• Stay up-to-date with the latest IT trends and technologies to improve support capabilities

• Minimum 2 years of experience in an IT support or service desk role
• Strong troubleshooting and problem‑solving skills, with the ability to quickly identify and resolve technical issues
• Good working knowledge of Windows operating systems, Office 365, and common software applications
• Familiarity with IT service management processes and best practices
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non‑technical users
• Proactive and adaptable, with the ability to work independently and as part of a team
• Hands‑on experience with Microsoft Office 365, Azure, and other cloud‑based technologies
• Excellent communication and customer service skills, with the ability to explain technical concepts to non‑technical users
• Ability to work independently and as part of a team to achieve shared goals
• A love for details and deadlines—messing up a comma? Not your style.
• A positive, "let’s‑get‑this‑done" attitude. Bring your jokes, GIFs, and coffee preferences!

• 🎉 Fun First: We work hard but laugh harder. Casual chats, team lunches, and the occasional meme war included.
• 🚀 Grow With Us: Training, mentorship, and room to level up your skills.
• 💡 Impact Matters: Your role keeps our clients happy and our tech magic alive.
• 🏡 Flexibility: Hybrid/remote options? Let’s chat!

Send your resume and a quick note telling us why you’re the ultimate order-processing rockstar to **@kanopi-ict.com.my.

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