IT Helpdesk Support Engineer

Kanopi ICT Sdn Bhd; Kuala Lumpur; Hybrid; MYR 45,000 - 65,000; Full time

Job summary

A technology firm in Kuala Lumpur is seeking an IT Helpdesk Support Engineer to provide technical assistance to users, troubleshoot issues, and ensure the smooth operation of computer systems. Responsibilities include first-line IT support, documenting incidents, and collaborating with teams. Ideal candidates have at least 2 years in IT support, strong troubleshooting skills, and familiarity with tools like Office 365 and Azure. Join a fun team with hybrid work options and opportunities for growth.

Benefits

Training and mentorship

Flexible hybrid/remote options

Casual team culture

Opportunities for skill growth

Qualifications

• Minimum 2 years of experience in an IT support or service desk role.
• Ability to quickly identify and resolve technical issues.
• Hands-on experience with cloud-based technologies.

Responsibilities

• Provide first-line IT support and troubleshooting for hardware and software issues.
• Document and track IT incidents and service requests.
• Proactively monitor IT systems to identify and resolve potential problems.

Skills

Troubleshooting and problem-solving skills

Knowledge of Windows operating systems

Communication and interpersonal skills

Experience with Microsoft Office 365

Adaptability and independence

Tools

Office 365

Azure

Job description

About Us

We’re a fun team at Kanopi. Our company thrives on team work, emphasise responsiveness and a sprinkle of humour. If you love working in a fast-paced environment where no two days are the same, you’ll fit right in!

Your Mission

As an IT Helpdesk Support Engineer, your responsibilities would include providing technical assistance to users, troubleshooting issues, and ensuring the smooth operation of computer systems and networks. You would be the point of contact for resolving hardware, software, and network‑related problems, offering both remote and on‑site support. Additionally, you might be involved in tasks like system maintenance, software testing, and user training.

What you'll be doing

• Providing first‑line IT support and troubleshooting for a range of hardware, software and network‑related issues
• Responding to and resolving customer IT support requests in a timely manner
• Documenting and tracking IT incidents and service requests through our ticketing system
• Proactively monitoring IT systems and infrastructure to identify and resolve potential problems
• Collaborating with other IT teams to ensure seamless delivery of IT services
• Maintaining accurate documentation and knowledge base for IT systems and processes
• Stay up-to-date with the latest IT trends and technologies to improve support capabilities

What we're looking for

• Minimum 2 years of experience in an IT support or service desk role
• Strong troubleshooting and problem‑solving skills, with the ability to quickly identify and resolve technical issues
• Good working knowledge of Windows operating systems, Office 365, and common software applications
• Familiarity with IT service management processes and best practices
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non‑technical users
• Proactive and adaptable, with the ability to work independently and as part of a team
• Hands‑on experience with Microsoft Office 365, Azure, and other cloud‑based technologies
• Excellent communication and customer service skills, with the ability to explain technical concepts to non‑technical users
• Ability to work independently and as part of a team to achieve shared goals
• A love for details and deadlines—messing up a comma? Not your style.
• A positive, "let’s‑get‑this‑done" attitude. Bring your jokes, GIFs, and coffee preferences!

Why Join Us?

• 🎉 Fun First: We work hard but laugh harder. Casual chats, team lunches, and the occasional meme war included.
• 🚀 Grow With Us: Training, mentorship, and room to level up your skills.
• 💡 Impact Matters: Your role keeps our clients happy and our tech magic alive.
• 🏡 Flexibility: Hybrid/remote options? Let’s chat!

Ready to Apply?

Send your resume and a quick note telling us why you’re the ultimate order-processing rockstar to **@kanopi-ict.com.my.

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