Service Delivery & Operations Lead

Gain Secure Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology service provider in Kuala Lumpur is seeking a Service Delivery Executive to oversee day-to-day operations and ensure smooth communication between teams. Responsibilities include managing support tickets, tracking performance, and maintaining service quality. The ideal candidate has experience with JIRA, strong communication skills, and the ability to handle multiple tasks effectively. This role offers a dynamic working environment in the tech industry.

Qualifications

• Experience in ticketing systems, especially JIRA / Azure DevOps.
• Strong communication skills with technical and non-technical teams.
• Detail-oriented and sensitive to timelines.
• Basic understanding of IT operations or service delivery processes.
• Ability to handle pressure and multitask.
• Proactive with problem-solving.

Responsibilities

• Monitor and manage daily support tickets.
• Communicate with technical teams for updates and requirements.
• Ensure operations run smoothly and efficiently.
• Identify gaps in processes for service improvement.

Skills

JIRA

Azure DevOps

Communication skills

Attention to detail

Problem-solving mindset

English proficiency

Tools

Confluence

Job description

A leading technology service provider in Kuala Lumpur is seeking a Service Delivery Executive to oversee day-to-day operations and ensure smooth communication between teams. Responsibilities include managing support tickets, tracking performance, and maintaining service quality. The ideal candidate has experience with JIRA, strong communication skills, and the ability to handle multiple tasks effectively. This role offers a dynamic working environment in the tech industry.