Customer Service Group (CSG) Executive

Camfil Asia Pacific; Batu Gajah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading industrial manufacturer in Malaysia seeks an experienced support representative to manage customer inquiries, order processing, and forecast analysis. The ideal candidate will have a relevant diploma, at least 2 years of experience in a manufacturing environment, and strong IT skills. This role emphasizes communication and problem-solving to ensure customer satisfaction.

Qualifications

• Minimum 2 years of experience in commercial support in manufacturing.
• Proficiency in MS Office and ERP or order management systems.
• Strong communication skills in liaising with customers and teams.

Responsibilities

• Manage inquiries and end-to-end order processing.
• Generate quotations and monitor order status.
• Collaborate on customer forecasts and inventory strategy.

Skills

Customer Communication

Order Management

Forecast Analysis

Problem Solving

IT Proficiency

Education

Relevant Diploma/Degree

Tools

MS Office

ERP Systems

Job description

Key Responsibilities

• Serve as the primary point of contact for customers, managing inquiries and end-to-end order processing from receipt to dispatch.
• Collaborate with key customers to gather and analyze demand forecasts, ensuring alignment with internal inventory and production capacity.
• Monitor and update customers on order status to ensure transparency, timely communication, and customer satisfaction.

Quotation

• Generate quotations by verifying product specifications, pricing, and delivery timelines for items from Camfil Malaysia and other global Group entities.

Processing Orders

• Served as the primary point of contact for customer inquiries and order management.
• Managed all aspects of order processing from receipt and verification through to acknowledgement, confirmation, and timely dispatch.

Monitoring of Orders

• Provide timely updates to customers regarding their order status, ensuring transparency and managing expectations.

Forecast Management

• Collaborated with key customers to gather, analyze, and consolidate their demand forecasts.
• To align with the internal team on customer forecasts with the inventory strategy, and manufacturing capacity.

Requirements

• Relevant Diploma/ Degree from a higher learning institution or equivalent competence gained in other ways.
• Minimum 2 years of working experience, preferably in a commercial support role in the manufacturing environment.
• IT savvy is essential, with proficiency in MS Office and experience using enterprise resource planning (ERP) or order management systems.
• Ability to prioritize and manage multiple tasks simultaneously, in a fast-paced environment.
• Good verbal and written communication skills, with the ability to liaise effectively with both customers and internal teams.
• Basic problem-solving skills and maintain keen observation to identify and resolve issues promptly.