Customer Service | Johor Bahru | Salary Up to RM4k

Hirehub Management Sdn. Bhd.; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service representative in Johor Bahru. This role involves providing support to customers, resolving inquiries, and ensuring satisfaction. Ideal candidates will have strong communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment. Proficiency in Mandarin is advantageous. The position offers a salary of up to RM4k.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience is a plus.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in computer skills and familiarity with CRM software is desirable.
• Positive attitude and willingness to learn and grow.
• Proficiency in Mandarin is advantageous.

Responsibilities

• Providing introductory information to prospective and new customers.
• Ensuring consumer satisfaction by handling complaints and inquiries.
• Following up with clients to check satisfaction with purchases.
• Informing patrons about additional beneficial products or services.
• Determining the quickest ways to answer customer questions.
• Escalating queries and concerns when necessary.
• Troubleshooting common issues with products or services.
• Working with management to find appropriate solutions.

Skills

Communication skills

Problem-solving abilities

Attention to detail

Multitasking

Proficiency in Mandarin

Education

High school diploma

College degree

Tools

CRM software

Job description

Customer Service | Johor Bahru | Salary Up to RM4k

Job Openings Customer Service | Johor Bahru | Salary Up to RM4k

About the job Customer Service | Johor Bahru | Salary Up to RM4k

Company Background:

Our Client is a prestigious beauty company nestled in the vibrant district of Johor Bahru Midvalley.
Since they establishment, they have been at the forefront of the beauty industry, offering a wide array of premium beauty products and services to our discerning clientele.

Job Description:

• Providing introductory information to prospective and new customers
  
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
  
• Following up with clients or customers by phone or email to check that theyre still satisfied with their purchases and services
  
• Letting patrons know about additional products or services that might benefit them
  
• Determining the quickest, most effective ways to answer a clients or customers questions
  
• Escalating queries and concerns, when necessary
  
• Troubleshooting common issues with products or services
  
• Working with management to find appropriate solutions to problems
  

Job Requirements:

• High school diploma or equivalent; college degree preferred.
  
• Previous customer service experience is a plus.
  
• Strong communication skills, both written and verbal.
  
• Excellent problem-solving abilities and attention to detail.
  
• Ability to multitask and work in a fast-paced environment.
  
• Proficiency in computer skills and familiarity with CRM software is desirable.
  
• Positive attitude and willingness to learn and grow in a dynamic team environment.
  
• Proficiency in Mandarin is advantageous.