Customer Service Officer | Puchong, Selangor

Hirehub Management Sdn. Bhd.; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-known family karaoke provider is seeking a Customer Service Officer in Puchong, Selangor. The ideal candidate will respond to customer inquiries, provide service information, and ensure accurate reservation documentation. Fluency in Mandarin is required along with basic English and Malay communication skills. This role offers a salary range of RM 2,200.00 - 2,800.00, plus monthly service tips.

Qualifications

• Must be able to communicate fluently in Mandarin.
• Must have minimum SPM graduation.
• Organized and efficient with daily tasks.

Responsibilities

• Respond to phone reservations promptly and professionally.
• Provide clear and helpful information to customers.
• Collaborate with outlets to coordinate schedules.

Skills

Fluent in Mandarin

Basic English communication

Basic Malay communication

Organizational skills

Team player

Education

Minimum SPM graduated

Tools

Office software applications

Telephone systems

Job description

Overview

Customer Service Officer | Puchong, Selangor

Puchong, Malaysia

RM 2,200.00 - 2,800.00 (Malaysian Ringgit)

About the job Customer Service Officer | Puchong, Selangor

Company Background: This company is a well-known family karaoke in Johor Bahru, KL, Klang Valley and Penang area, and there have 11 outlets throughout Malaysia.

Job Description:

• Respond promptly and professionally to phone reservations from various outlets, accurately documenting all reservation details.
• Provide clear and helpful information to customers regarding available services, pricing, and any other inquiries they may have.
• Collaborate with outlets to coordinate reservation schedules and ensure that all bookings are handled efficiently and accurately.
• Act as a liaison between customers and the different outlets, facilitating smooth communication and resolving any issues that may arise.
• Maintain a comprehensive database of customer information, always ensuring data accuracy and confidentiality.
• Proactively seek feedback from customers to identify areas for improvement and enhance overall customer satisfaction.
• To perform any other duties as assigned immediate superior or any other person assigned by the Management.

Requirements

• Able to speak Mandarin fluently.
• Minimum SPM graduated.
• Organized and efficient in daily tasks.
• Basic verbal and written communication skills in English and Malay.
• Goal-oriented, organized team player.
• Ability to give full attention to what other people are saying, to actively look for ways to help people.
• Proficiency in using office software applications, telephone systems, and other relevant tools.
• Salary Package: Basic Salary + Monthly Service Tips (based on Outlet Sales Performance)
• Rotation Shifts taken

Remmuneration:

Salary range is within RM2200-RM2800, allowance and monthly tips will be given