Bilingual Financial Services Customer Support Pro

Talent Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial services firm is seeking a Customer Service Representative in Kuala Lumpur. The role involves managing client inquiries, assisting with account openings, and conducting KYC checks. Candidates should have a Bachelor’s degree in finance/accounting and at least 2 years of relevant experience. Fluency in English and Mandarin is required. The position offers a competitive salary with shift arrangements.

Qualifications

• 2 years of working experience as customer service in financial related industry.
• Willing to work based on shift arrangement.

Responsibilities

• Self-manage outbound call campaigns to promote sales and develop client relationships.
• Assist clients in opening trading accounts and addressing inquiries.
• Conduct KYC checks to maintain client retention levels.

Skills

Customer service in financial industry

Communication in English and Mandarin

KYC procedures

Education

Bachelor's Degree in accounting/finance or relevant field

Job description

A leading financial services firm is seeking a Customer Service Representative in Kuala Lumpur. The role involves managing client inquiries, assisting with account openings, and conducting KYC checks. Candidates should have a Bachelor’s degree in finance/accounting and at least 2 years of relevant experience. Fluency in English and Mandarin is required. The position offers a competitive salary with shift arrangements.