Customer Service (German Speaker)

Hunters International Sdn Bhd; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology-enabled global business services company in Cyberjaya is seeking a bilingual Customer Support Consultant. You will provide exceptional customer service in German and English via multiple channels. The ideal candidate holds a Bachelor's degree and has strong customer service skills, with at least one year of call center experience. The role requires full office attendance and offers a total package up to MYR 10,000.

Qualifications

• German written and verbal communication skills are essential.
• Preferably with 1 year of Customer Service experience in call center.

Responsibilities

• Provide first-class customer service via phone, live chat, and e-mail.
• Assist customers in German and English.
• Use tools to resolve customer issues.

Skills

German speaker able to converse in English

Strong Customer Service Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

About the job Customer Service (German Speaker)

Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.
Job Description

As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail. You are also expected to:

Responsibilities

• Assist customers via German and English language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets;
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

Requirements

• German speaker able to converse in English
• German written and verbal communication skills
• Earned a Bachelor's Degree
• Preferably with 1 year of Customer Service experience in call center
• Working knowledge on Microsoft Office applications
• Strong Customer Service Skills

Working Hours
24 hours rotational shifts | 5 working days in a week

Work Location
Cyberjaya (Fully in Office)

Remuneration
Total Package up to MYR 10,000

Consultant in Charge

Angel Chok | [e-mail] | 014 612 6048