Technical Support Executive - Mandarin Speaker - Ara Damansara

Arvion Services; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support provider in Kuala Lumpur seeks a Technical Support Executive who is a Mandarin speaker. You will handle first-level support through various channels and provide excellent customer service. Ideal candidates have customer service experience or an IT qualification, combined with strong communication and multitasking skills. The role offers growth opportunities within the company along with competitive benefits.

Benefits

EPF & SOCSO

Sick leave

Annual leave

Convenient location next to Ara Damansara LRT

Qualifications

• 1-2 years of customer service experience, preferably in a call center or tech support.
• Excellent verbal and written communication skills.
• Customer-centric with a positive, solution-oriented mindset.

Responsibilities

• Manage incoming and outgoing customer interactions through various channels.
• Deliver technical assistance for product-related concerns.
• Perform troubleshooting and determine next steps for technical queries.

Skills

Customer service experience

Communication skills

Multitasking

CRM systems proficiency

Troubleshooting knowledge

Education

IT qualification

Tools

Microsoft Office

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Technical Support Executive - Mandarin Speaker - Ara Damansara

Job Overview:

We are looking for a Customer Support Executive to handle first-level support for corporate and consumer products. This role involves managing phone, email, and fax communications, assisting with inquiries, resolving issues, and ensuring high customer satisfaction.

What you will do:

• Manage incoming and outgoing customer interactions through phone calls, emails, and faxes, addressing product-related questions, sales inquiries, promotional offers, and general support requests.
• Deliver consistent technical assistance via phone and email for product-related concerns and issues.
• Demonstrate strong interpersonal and communication abilities to effectively resolve customer frustrations and provide satisfactory solutions.
• Assess customers' technical understanding and tailor explanations accordingly to ensure clear and effective support.
• Perform initial troubleshooting and ask relevant questions to determine the appropriate next steps for software-related queries.

What makes you a good fit:

• 1-2 years of customer service experience (preferably in a call center or tech support).
• Fresh Graduates with IT qualification are encouraged to apply.
• Excellent verbal and written communication skills.
• Strong multitasking abilities and attention to detail.
• Proficiency with CRM systems and Microsoft Office.
• Customer-centric with a positive, solution-oriented mindset.
• Knowledge of hardware/software troubleshooting is a plus.

What We Offer:

• EPF & SOCSO
• Sick leave
• Annual leave
• 5 mins from Ara Damansara LRT station and a shopping mall.
• Office is located next to housing area. Convenient for outstation candidates.
• Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (e.g., Finance, Human Resource, etc.), to accept different challenges within the company after 1 year.