Brokerage Services Support Specialist

moomoo

Kuala Lumpur

On-site

MYR 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

13-Month Salary (Contractual Bonus)

Performance-Based Variable Bonus

Yearly health check allowances

FINRA SIE Exam Sponsorship

Free-Flow Pantry Snacks & Drinks

Job summary

A financial services company in Kuala Lumpur seeks a Brokerage Services Support Specialist. You'll support clients in English, Malay, and Chinese, respond to inquiries, and assist with account onboarding. Ideal candidates have a degree in relevant fields, experience in customer support, and familiarity with online trading platforms. The role offers shift allowances, performance bonuses, and opportunities for career development.

Qualifications

Degree or above in the relevant qualifications.
Proven experience in customer support or related field preferred.
Familiarity with online trading platforms is advantageous.
Language proficiency in English and Malay; Chinese/Mandarin advantageous.

Responsibilities

Support local and overseas customers in multiple languages.
Respond to inquiries and provide support via phone, email, and chat.
Assist with trading account registration and onboarding.
Record, file and organize customer feedback and suggestions.
Contribute to knowledge bases and training materials; support ad-hoc duties as needed.

Skills

Communication skills

Problem-solving abilities

Technical support

Team player

Problem-solving

Education

Degree in Business or related fields

Tools

CRM software

Trading platforms

Job description

Overview

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

Responsibilities

Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
Assist customers/clients with trading account registration, onboarding and verification processes.
Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
Responsible for proper recording, filing and organizing of customer feedback and suggestions.
Contribute to the development of customer service processes, knowledge bases, and training materials.
Perform with other ad-hoc duties as per assigned from time to time.

Qualifications

Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
Proven working experience in the related field is preferred, especially in the call center, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
Computer literacy is preferred.
Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

Benefits