Brokerage Services Support Specialist

moomoo; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur seeks a Brokerage Services Support Specialist. You'll support clients in English, Malay, and Chinese, respond to inquiries, and assist with account onboarding. Ideal candidates have a degree in relevant fields, experience in customer support, and familiarity with online trading platforms. The role offers shift allowances, performance bonuses, and opportunities for career development.

Benefits

13-Month Salary (Contractual Bonus)

Performance-Based Variable Bonus

Yearly health check allowances

FINRA SIE Exam Sponsorship

Free-Flow Pantry Snacks & Drinks

Qualifications

• Degree or above in the relevant qualifications.
• Proven experience in customer support or related field preferred.
• Familiarity with online trading platforms is advantageous.

Responsibilities

• Support local and overseas customers in multiple languages.
• Respond to inquiries and provide support via phone, email, and chat.
• Assist with trading account registration and onboarding.

Skills

Communication skills

Problem-solving abilities

Technical support

Team player

Education

Degree in Business or related fields

Job description

Overview

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

Responsibilities

• Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
• Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
• Assist customers/clients with trading account registration, onboarding and verification processes.
• Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
• Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
• Responsible for proper recording, filing and organizing of customer feedback and suggestions.
• Contribute to the development of customer service processes, knowledge bases, and training materials.
• Perform with other ad-hoc duties as per assigned from time to time.

Qualifications

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
• Proven working experience in the related field is preferred, especially in the call center, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
• Computer literacy is preferred.
• Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
• Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

Benefits

• 13-Month Salary (Contractual Bonus)
• Performance-Based Variable Bonus
• Basic Salary + Shift Allowances
• Yearly dental, optical & health check allowances
• Convenient Access to Public Transport
• FINRA SIE Exam Sponsorship
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.