284

Call Center jobs in United States

QA Analyst: Process Excellence & SME (Rotational Shifts)

Teleperformance USA

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago
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Client Relations Specialist (US Stock & Options Market)

moomoo

Kuala Lumpur
On-site
MYR 20,000 - 100,000
30+ days ago

Customer Service Officer

moomoo

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Cantonese Speaking - Admin Assistant

Remote VA

Cyberjaya
On-site
MYR 20,000 - 100,000
30+ days ago

Protégé Trainee - Customer Care Consultant

Menara Maxis

Subang Jaya
On-site
MYR 150,000 - 200,000
30+ days ago
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Customer Success Specialist - Marathi- Penang

Teleperformance

Malaysia
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Success Specialist - Urdu - Penang

Teleperformance

Malaysia
On-site
MYR 100,000 - 150,000
30+ days ago

Verification Specialist - Malaysia

Integrity

Petaling Jaya
On-site
MYR 100,000 - 150,000
30+ days ago
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Multilingual High-Volume Contact Center Recruiter

Mission Consultancy Services

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago
QA Analyst: Process Excellence & SME (Rotational Shifts)
Teleperformance USA
Bayan Lepas
On-site
MYR 100,000 - 150,000
Full time
30+ days ago

Job summary

A global customer support provider located in Penang, Malaysia, is seeking a Quality Assurance (QA) analyst. The role involves conducting data analysis, performing QA evaluations, and assisting in process improvement projects. Candidates must hold a bachelor's degree, have at least one year of QA experience in a call center, and be proficient in both English and Cantonese. Immediate availability is preferred in this rotating shift position.

Qualifications

  • Minimum 1 year experience as QA in call center.
  • Proficiency in English and Cantonese.
  • Able to start work immediately is preferred.

Responsibilities

  • Conduct root cause and data analysis.
  • Provide QA evaluations and reports.
  • Serve as SME for QA evaluations.
  • Participate in continuous improvement projects.

Skills

Data analysis
Quality Assurance (QA)
Problem-solving
Communication skills

Education

Bachelor’s degree or equivalent diploma
Job description
A global customer support provider located in Penang, Malaysia, is seeking a Quality Assurance (QA) analyst. The role involves conducting data analysis, performing QA evaluations, and assisting in process improvement projects. Candidates must hold a bachelor's degree, have at least one year of QA experience in a call center, and be proficient in both English and Cantonese. Immediate availability is preferred in this rotating shift position.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.