Customer Service Representative

Mission Consultancy Services; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading provider in the utility sector in Kuala Lumpur is seeking a Customer Service Representative to handle customer inquiries and provide expert advice on products. The ideal candidate has at least 6 months of experience in customer service and is fluent in Bahasa Malaysia and English. This role offers a competitive salary, health insurance, and opportunities for professional growth in a supportive environment.

Benefits

Competitive basic salary of up to RM 2,400.00

Health insurance coverage

Structured training programs

Opportunities for career growth

Qualifications

• At least 6 months of experience in customer service or call center.
• Willingness to work flexible shifts, including weekends and public holidays.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle customer inquiries across multiple channels.
• Provide expert advice on energy efficiency and product usage.
• Assist with reconnection requests and account updates.
• Support manual payment postings and handle inquiries.
• Provide exceptional support during SLA challenges.

Skills

Outstanding communication skills

Problem-solving abilities

Ability to manage high-volume calls

Proficiency in MS Office

Knowledge of CRM software

Fluent in Bahasa Malaysia and English

Job description

About the job Customer Service Representative

Are you passionate about delivering exceptional service? Do you thrive in a fast-paced, dynamic environment? If so, we invite you to join us as a Customer Service Representative and be part of a high-performing team with a leading provider in the utility sector. This role is perfect for individuals eager to make a positive impact on customers lives while advancing their professional careers.

You will be the first point of contact for our customers, ensuring each interaction is positive, efficient, and memorable. From resolving issues to providing accurate information about our services, you will play a critical role in delivering exceptional customer experiences.

Key Responsibilities

Customer Interaction

• Handle customer inquiries related to tariffs, usage, account status, products, and services across multiple channels (phone, email, chat).
• Provide expert advice on energy efficiency, renewable energy options, and product usage to help customers make informed decisions.

Account & Service Management

• Assist with reconnection requests, self-metering, and account updates.
• Manage auto-debit setups and bill forecasting for smooth service delivery.
• Address billing and metering issues, ensuring timely resolution and turning challenges into opportunities for improvement.
• Monitor and process inquiries and complaints to ensure adherence to service-level agreements (SLAs).

Payment Assistance

• Support reposting and manual payment postings, ensuring accuracy and efficiency.
• Handle inquiries and rescheduling requests for nationwide smart meter installations.

Crisis Management

• Provide exceptional support during periods when SLAs are not met, going the extra mile to resolve issues efficiently.

Requirements

• Experience: At least 6 months of experience in customer service or a call center role. Experience in utilities or telecommunications is a bonus. Fresh graduates are welcome to apply.
• Skills:
• Outstanding communication and interpersonal skills in Bahasa Malaysia and English.
• Excellent problem-solving abilities with a solutions-oriented mindset.
• Ability to manage high-volume calls professionally while maintaining accuracy.
• Proficiency in MS Office and CRM software.
• Availability: Willingness to work flexible shifts, including weekends and public holidays.
• Location: Willing to work at either our Kuala Lumpur or Penang branch.

Why Join Us?

We are committed to creating a supportive and rewarding work environment where your efforts are valued, and your career can thrive. With exciting opportunities for growth, professional development, and skill enhancement, this role offers the perfect platform to build your future.

• Competitive basic salary of up to RM 2,400.00.
• Health insurance coverage.
• Structured training programs to enhance your skills.
• Opportunities for career growth within the organization.

Working Location: Jalan Timur Petaling Jaya or Wisma TNB

Working Hours: 7.00am - 7.00pm (Monday to Friday) | 7.00am - 5.00pm (Saturday, Sunday and PH). Shifts include 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm.

How to Apply

If you’re a dedicated and results-driven individual with a passion for customer service, we’d love to hear from you! Submit your application today to take the next step in your career.