Executive - Technical Support

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider is looking for a candidate to provide excellent customer support through various channels. Applicants should have a minimum degree in IT or a related field, with proficiency in Bahasa Malaysia and English. The role offers a competitive salary of up to RM 3000, with additional bonuses and benefits such as medical coverage.

Benefits

Performance-related bonuses

Annual Leave of 15 days

Medical and hospitalization coverage

Qualifications

• 1+ years' experience in call center industry preferred.
• Experience in technical related fields is an advantage.
• Ability to work independently and in a team.

Responsibilities

• Respond to incoming calls, chats, and emails promptly.
• Document customer interactions accurately.
• Maintain high-quality service standards.

Skills

Excellent command of spoken and written Bahasa Malaysia

Excellent command of spoken and written English

Fluency in Mandarin or Cantonese

Initiative and teamwork ability

Education

Minimum Degree in IT or related field

Job description

Job Description

• Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
• Escalate intricate issues or complaints to higher-level support or supervisors as needed.
• Develop and retain a profound understanding of the company's products, services, and policies.
• Aid customers in product usage and troubleshoot any related issues.
• Accurately document customer interactions in the company's database or CRM system.
• Uphold high-quality service standards to ensure and enhance customer satisfaction.

Responsibilities

• Minimum Degree in IT or any related field (hardware).
• Preferably 1 years’ experience in the call center industry (inbound), a similar role is an advantage.
• Working experience in any technical related fields is an added advantage.
• Excellent command of spoken and written Bahasa Malaysia & English.
• Fresh graduates fluent in Mandarin / Cantonese are encouraged to apply.
• Possess initiative, able to work independently and as a team.
• Ability to work in a challenging environment.
• Contact Centre Operating Days : 9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday).
• You may require to work on Public Holiday based on operation requirements.
• This position is open to locals only.
• Office at Menara TA One, Kuala Lumpur.

Salary Package

• Basic salary up to RM 2800.
• Basic salary up to RM 3000 (Mandarin).
• Performance Related bonus on a quarterly basis for confirmed staff.
• Annual Leave 15 days
• Medical Leave 14 days
• Medical and hospitalization coverage