L2 Advanced Tech Support Engineer (24/7)

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 39,060 - 41,292; Full time

Benefits offered by this job

Performance-related bonus

Annual Leave 15 days

Medical and hospitalization coverage

Job summary

A leading technical support provider is seeking a Level 2 Technical Customer Service Representative in Kuala Lumpur. This role involves diagnosing and resolving technical issues, managing escalated cases, and ensuring high customer satisfaction. Candidates should have a degree in IT, proficient English & Malay, and at least one year of experience in a call center environment. Benefits include a salary of up to RM3,700 and performance-related bonuses.

Qualifications

• Must be able to read, write, and speak in English & Malay.
• Minimum 1 year of experience in the call center industry.
• Possessing knowledge of Wi-Fi, Routers, Software & Hardware is advantageous.
• Ability to work independently and as a team.

Responsibilities

• Diagnose and resolve complex hardware, software, and network issues.
• Handle escalated cases from Level 1 support.
• Communicate effectively with customers to understand issues.
• Provide feedback for process enhancements.
• Stay updated on new software and technologies.

Skills

Advanced Technical Support

Customer Communication

Process Improvement

Technical Expertise

Operational Proficiency

Education

Minimum Degree in IT or related field

Job description

A leading technical support provider is seeking a Level 2 Technical Customer Service Representative in Kuala Lumpur. This role involves diagnosing and resolving technical issues, managing escalated cases, and ensuring high customer satisfaction. Candidates should have a degree in IT, proficient English & Malay, and at least one year of experience in a call center environment. Benefits include a salary of up to RM3,700 and performance-related bonuses.