Data Analysis jobs in Indonesia

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

1. Implement and manage processes to measure Customer Effort Score (CES) across different customer interactions (e.g., support calls, chats, emails, app interactions).
2. Analyze related customer voices data to identify trends, patterns, and root causes impacting customer effort.
3. Collaborate with cross-functional teams including Customer Operations, Products, and Marketing to implement strategies aimed at reducing customer effort.
4. Generate insights on customer journey and on what customers have feedback on Traveloka for senior management and stakeholders.
5. Conduct surveys, interviews, benchmarking, and focus groups to gather qualitative data about customer preference in the travel industry.
6. Stay updated on industry best practices and innovations related to customer experience management.

Requirements

1. Bachelor’s degree from top tier university in Business Administration, Marketing, Statistics, or a related field (Master’s degree preferred).
2. Proven experience as a Business Analyst, market research or similar role, preferably in a customer-centric organization with minimum 1 year of working experience.
3. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
4. Proficiency in statistical analysis tools and techniques.
5. Excellent communication and presentation skills, with the ability to convey complex data-driven insights to non-technical stakeholders.
6. Ability to work effectively both independently and as part of a team in a fast-paced environment.
7. Experience with CRM systems and customer feedback platforms is a plus.

Must have soft skills:

1. Excellent Planning & Organizing
2. Customer Focus
3. Quality & Results Orientation
4. Good Analytical Thinking
5. Negotiation & Time Management
6. Strong writing, communication, presentation, negotiation and analytical skills
7. Advance Analysis, Persistence, Responsive, Proactive, Pleasant Manner & good teamwork

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.