Hybrid Account Manager / Sales Development Representative

CARTO; Indonesia; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global analytics company is seeking an experienced Hybrid Account Manager to nurture and grow client relationships while handling inbound sales. The role primarily involves account management, performing business reviews, and collaborating with technical teams to ensure client satisfaction. Candidates must have a strong background in analytics and GIS and at least 2 to 3 years of client-facing experience. This position offers competitive compensation, flexible work hours, and significant growth prospects in a multicultural environment.

Benefits

Competitive Compensation

Flexible work hours

Growth Opportunities

Casual work environment

Qualifications

• 2 to 3 years of experience in Account Management, Sales, or Business Development.
• Ability to travel up to 30-40% for client meetings.
• Fluency in an additional language relevant to the APAC region.

Responsibilities

• Manage account relationships with key client stakeholders.
• Handle inbound sales inquiries and qualify leads for the sales team.
• Conduct business reviews and prepare strategic account plans.

Skills

Analytics

GIS

Location intelligence

Client relationship management

Excellent communication skills

Fluency in English

Proactive attitude

Job description

Hybrid Account Manager / Sales Development Representative

Department: Sales

Employment Type: Full Time

Location: Indonesia or Japan

Description

We are seeking a dynamic and motivated individual to join our APAC sales team as an Account Manager. This hybrid role is approximately 70% focused on nurturing and growing existing client relationships and 30% on inbound sales development. The ideal candidate will have a strong background in analytics, GIS, or location intelligence and a passion helping clients solve complex challenges using cutting‑edge technology. You will play a crucial role in expanding our footprint and driving revenue growth across the APAC region.

This role represents a unique ground‑floor opportunity for an ambitious individual eager to build a successful career in technology sales. As a key member of our expanding APAC team, you will be in a prime position to develop a comprehensive commercial skill set, mastering the fundamentals of both inbound sales development and strategic account management. This position is the perfect launchpad to sharpen your selling and client relationship abilities, providing a strong foundation and a clear pathway for professional advancement within the sales profession as you grow with us.

Location: Indonesia or Japan.

Key Responsibilities

• Account Management (70%):
  • Develop and maintain strong, long‑lasting relationships with key stakeholders and executives at assigned client accounts.
  • Serve as the primary point of contact for clients, understanding their business needs, and identifying opportunities for growth and expansion.
  • Lead the renewal process for existing contracts, ensuring high retention rates and identifying upsell/cross‑sell opportunities.
  • Collaborate with internal technical and support teams to ensure client success and satisfaction.
  • Prepare and deliver regular business reviews (QBRs) and strategic account plans.
• Inbound Sales Development (30%):
  • Act as the first point of contact for all inbound leads, including demo requests, trial notifications, and other inquiries generated by marketing activities.
  • Promptly engage with and qualify incoming leads to assess their needs and determine their fit with our solutions.
  • Articulate the core value proposition of our platform and conduct initial discovery conversations to understand prospect requirements.
  • Work closely with the wider sales team to ensure a seamless handoff of qualified opportunities for further development.

Qualifications & Skills

• Must-Have: A strong background and understanding of analytics, GIS (Geographic Information Systems), or location intelligence technologies and concepts.
• Experience: 2 to 3 years of verifiable experience in a client‑facing role such as Account Management, Sales, or Business Development, preferably within the software or data analytics industry.
• Communication: Excellent written and verbal communication skills in English.
• Language: Fluency in at least one additional language relevant to the APAC region is required.
• Client-Centric Mindset: A proven ability to build rapport, establish trust, and manage client expectations effectively.
• Flexibility: Willingness to occasionally cover extended work hours to accommodate early morning or late evening meetings with a global team.
• Travel: Ability to travel up to 30‑40% for client meetings, industry events, and team collaboration.
• Attributes: You are a proactive, organized, and results‑oriented individual who is comfortable working both independently and as part of a collaborative team.

Benefits

• Employment contract through Remote.com
• Competitive Compensation: A competitive, results‑based compensation plan.
• Work Flexibility: Flexible work hours in a focused yet casual environment.
• Growth Opportunities: Significant growth prospects at a truly welcoming multicultural and multilingual company with a supportive, team‑oriented work environment.
• A Big Vision: Join us in our mission to help the world use location‑based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.