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Gorgias Technical Customer Service Representative
Job summary
A fast-growing E-Commerce brand is seeking a Gorgias Technical Customer Service Representative for a senior-level remote role. The ideal candidate will have at least 1 year of hands-on experience with Gorgias and a background in technical support. This role focuses on providing top-tier technical assistance, analyzing customer data, and ensuring prompt resolution of queries. Join a collaborative team committed to personal growth and delivering exceptional E-Commerce support.
Benefits
Qualifications
- Minimum 1 year of hands-on experience using Gorgias.
- 1+ year of experience in technical support or troubleshooting roles.
- Experience in E-Commerce or SaaS support is a plus.
Responsibilities
- Provide high-level technical support via Gorgias CRM.
- Analyze data for customer experience improvements.
- Own ticket resolution end-to-end with accountability.
Skills
TalentPop is partnering with one of the fastest-growing E‑Commerce brands to bring on a best‑in‑class Gorgias Technical Customer Service Representative. This is a senior‑level remote role ideal for candidates who thrive in high‑performance support environments and are ready to grow with a winning team.
- Full‑time, remote position
- Work with global teammates in a fast‑paced E‑Commerce environment
- Immediate start preferred for qualified candidates
- Provide high‑level technical support via Gorgias CRM (email, chat, and troubleshooting)
- Analyze data and offer insights for customer experience improvements
- Own ticket resolution end‑to‑end with accountability and urgency
- Track backlogs and ensure all customer queries are resolved promptly
- Deliver clear, quality‑based communication that supports customer success
- Minimum 1 year of hands‑on experience using Gorgias is REQUIRED
- 1+ year of experience in technical support or troubleshooting rolesExceptional written and spoken English communication skills
- Strong problem‑solving skills and comfort navigating CRMs
- Highly motivated, intellectually curious, and resourceful
- Experience in E‑Commerce or SaaS support is a strong plus
- Minimum internet speed: 20 Mbps (download and upload)
- Own laptop or desktop with at least Intel i5 processor (or equivalent)
- Minimum of 8 GB RAM
- Reliable power supply and quiet workspace
- Tech setup must meet remote work standards for productivity
- Project bonus opportunities and annual salary increase
- Permanent remote setup with long‑term stability
- PTO and paid holidays
- Health and dental coverage or a health stipend depending on location
- Career path opportunities: Team Lead, Trainer, and more
- Fast‑growing company with room for advancement
- Collaborative and values‑driven culture
- High‑level training and support from a global team
- Opportunities to work with top‑tier E‑Commerce brands
- Commitment to personal and professional development
Ready to apply? Join us in shaping the future of E‑Commerce support.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.