puestos de Remote Work en Indonesia

We are looking for a Product Operations Specialist with strong expertise in the Indonesian market and excellent Bahasa Indonesia proficiency to support our product growth and operational excellence in Indonesia.

Supplier & Product Management

• Develop, maintain, and manage relationships with local Indonesian suppliers, including travel agencies, hotels, transportation providers, attractions, and restaurants
• Support price negotiations, contract coordination, and daily supplier communication
• Ensure supplier service quality meets company standards and resolve delivery or service-related issues

Product Operations & Order Fulfillment

• Operate internal booking and operations systems to accurately process and confirm Indonesia-related orders
• Maintain up-to-date product information, pricing, and inventory through precise system data entry
• Continuously optimize order processing workflows and proactively identify system or process improvement opportunities

Local Quality Control & Market Research

• Conduct on-site inspections of attractions or testing of new services as required
• Perform on-site customer interviews when necessary to collect first‑hand traveler feedback
• Monitor Indonesian travel market trends and competitor activities, providing actionable local insights

Local Emergency Support

• Act as the primary local emergency contact in Indonesia for urgent traveler situations (non‑routine cases)
• Quickly coordinate with local suppliers such as hotels or transportation partners to resolve emergencies

Initial Customer Support (First 3 Months)

• Assist with customer service inquiries during the first three months to gain familiarity with Taiwanese customer behavior and internal order workflows

• Language Skills : Native or fluent Bahasa Indonesia and fluent Chinese (spoken and written)
• Location : Must be based in Bali, with solid knowledge of local geography and transportation across major tourist destinations

• Familiarity with the Indonesian travel supplier ecosystem and basic negotiation experience
• Strong logical thinking with the ability to independently manage complex orders and administrative tasks
• Excellent problem‑solving skills and composure in fast‑changing or unexpected situations
• High self‑discipline and time management skills, suitable for a remote work environment
• Comfortable with computers and common office tools

• Good English reading and writing skills
• In‑depth knowledge of Indonesia’s travel market and supplier resources
• Experience in travel agencies, hotels, airlines, customer service centers, or startup environments
• Strength in data organization and process optimization to support product improvements

• Full‑time, remote position (frequently based in Bali, Indonesia)
• 40 hours per week, with flexibility to support service needs on weekdays and weekends

• 18 days of paid annual leave, increasing with seniority (up to 30 days)
• Join after six months, enjoy at least 30 days of remote work quota per year
• An international work environment, collaborating with teams and partners from Vietnam, Thailand, and Indonesia
• Annual Team Offsite
• Occasional opportunities for company‑sponsored overseas exploration trips (flights, accommodation, and itinerary included)
• Work alongside teammates from high‑growth companies such as Uber, Gogoro, Shopee, and KKday