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Gorgias Technical Customer Service Representative
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Gorgias Technical Customer Service Representative
TalentPop App
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Gorgias Technical Customer Service Representative
Job summary
A rapidly growing E-Commerce firm is looking for a Gorgias Technical Customer Service Representative to provide top-tier technical support in a fully remote environment. The ideal candidate will have at least one year of hands-on experience using Gorgias and a proven track record in technical support roles. This position offers career advancement opportunities and a collaborative work culture with various benefits, including Health coverage and project bonuses. Ideal for motivated individuals seeking growth in a dynamic field.
Benefits
Qualifications
- Minimum 1 year of experience with Gorgias required.
- 1+ years of experience in technical support roles.
- Strong problem-solving skills and tech-savvy.
Responsibilities
- Provide high-level technical support via Gorgias CRM.
- Analyze data for customer experience improvements.
- Own ticket resolution with accountability and urgency.
Skills
TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior‑level remote role ideal for candidates who thrive in high‑performance support environments and are ready to grow with a winning team.
- Full‑time, remote position
- Work with global teammates in a fast‑paced E‑Commerce environment
- Immediate start preferred for qualified candidates
- Provide high‑level technical support via Gorgias CRM (email, chat, and troubleshooting)
- Analyze data and offer insights for customer experience improvements
- Own ticket resolution end‑to‑end with accountability and urgency
- Track backlogs and ensure all customer queries are resolved promptly
- Deliver clear, quality‑based communication that supports customer success
- Minimum 1 leaves of hands‑on experience using Gorgias is REQUIRED
- 1+ year of experience in technical support or troubleshooting roles
- Exceptional written and spoken English communication skills
- Strong problem‑solving skills and comfort navigating CRMs
- Highly motivated, intellectually curious, and resourceful അദ്ദേഹം
- Experience in E‑Commerce or SaaS support is a strong plus
- Minimum internet speed: 20 Mbps (both download and upload)
- Own laptop or desktop with at least an Intel i5 processor (or equivalent)
- Minimum of 8 GB RAM
- Reliable power supply and quiet workspace
- Tech setup must meet remote work standards for productivity
- Project bonus actifs and annual salary increase
- Permanent remote setup with long‑term stability
- PTO and paid holidays
- Health and dental coverage or a health stipend, depending on location
- Career path opportunities: Team Lead, Trainer, and more
- Fast‑growing company with room for advancement
- Collaborative and values‑driven culture
- High‑level training and support from a global team
- Opportunities to work with top‑tier E‑Commerce brands
- Commitment to personal and professional development
Join us in shaping the future of E‑Commerce support.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.