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Regional Field Collection Manager - Jawa Timur Bali Nusra
Job summary
A reputable financial services company located in Surabaya is seeking a Collection Operation Manager. The role involves managing collection operations, ensuring compliance with regulations, and enhancing efficiency through collaboration with various functions. Applicants should possess a Bachelor's degree and have at least 3 years of experience in a similar role, along with strong leadership and communication skills. This position offers opportunities for growth and is essential for maintaining customer satisfaction by optimizing support processes.
Qualifications
- 3+ years of experience as Collection Operation Manager or in a similar role.
- Experience in managing consumer lending products is a plus.
- Strong knowledge of data analysis and performance metrics.
Responsibilities
- Manage Collection Operations to ensure efficiency.
- Collaborate with different functions to boost productivity.
- Review operational budgets to maintain cost-effectiveness.
- Enhance customer support processes for better satisfaction.
- Ensure staffing and resource allocation meets growth targets.
Skills
Education
- Manage and responsible for the Collection Operations of the company
- Liaise with Superior (Collection Head) as well as other top management
- Ensure that the company runs with legality and conformity to established regulations
- Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
- Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
- Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
- Manage customer support processes and manage them to enhance customer satisfaction
- Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.
- Handle Area Jawa Timur, Bali dan Nusa Tenggara
- Hold Bachelor Degree (S1) from Reputable University
- Have great persistence and endurance to meet operation target
- Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
- At least 3 years proven experience as Collection Operation Manager or equivalent position.
- At least 3 years proven excellent organizational and leadership ability
- Outstanding communication & people management skill.
- Sound knowledge of data analysis and performance/ operations metrics.
- Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.
- Excellent ability to make decisions, take actions, and make things happen
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.