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4.592

Customer jobs in Indonesia

Regional Field Collection Manager - Jawa Timur Bali Nusra

Indodana

Surabaya ꦱꦸꦫꦧꦪ
On-site
IDR 200,000,000 - 300,000,000
15 days ago
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Energy Auditor I or II

Clean Energy Resource Teams

Metro
On-site
IDR 100,000,000 - 200,000,000
8 days ago

Patient Service Executive

Siloam Hospitals Group (Tbk)

Sukarasa
On-site
IDR 100,000,000 - 200,000,000
8 days ago

Senior Hosstess

Chora Restaurant and Bar

Ubud
On-site
IDR 100,000,000 - 200,000,000
8 days ago

Retail Store Supervisor & Customer Experience Leader

PT. ADIDAS INDONESIA

Tangerang
On-site
IDR 100,000,000 - 200,000,000
8 days ago
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Administrator

Oil States Industries

Indonesia
On-site
IDR 499,500,000 - 749,251,000
8 days ago

Strategic Key Account Growth Manager (Packaging & Labels)

Avery Dennison

Wangunharja
On-site
IDR 100,000,000 - 200,000,000
8 days ago

Head of Sales Indonesia — Lead F&B Growth & Key Accounts

Tate & Lyle

Daerah Khusus Ibukota Jakarta
On-site
IDR 400,000,000 - 450,000,000
8 days ago
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Head of Sales, Indonesia

Tate & Lyle

Daerah Khusus Ibukota Jakarta
On-site
IDR 400,000,000 - 450,000,000
8 days ago

Head of Marketing

CV Kopi Terbaik Nusantara

Jakarta Utara
On-site
IDR 300,000,000 - 400,000,000
8 days ago

Telecom Business Analyst: CPQ & Order Management Lead

CSG International Sdn. Bhd.

Provinsi Bali
On-site
IDR 416,250,000 - 666,001,000
8 days ago

Junior Technical Support - Onsite in Jogja, AI Training

Centris

Kota Yogyakarta
On-site
IDR 100,000,000 - 200,000,000
8 days ago

Security & Risk Director

DHL Germany

Daerah Khusus Ibukota Jakarta
On-site
IDR 15,000,000 - 25,000,000
8 days ago

Imaging Geophysicist

WeAreTechWomen

Jakarta Selatan
On-site
IDR 300,000,000 - 400,000,000
8 days ago

Telecom - Business Analyst

CSG International Sdn. Bhd.

Provinsi Bali
On-site
IDR 416,250,000 - 666,001,000
8 days ago

Trade Spend & Budget Manager

FrieslandCampina

Jakarta Timur
On-site
IDR 200,000,000 - 300,000,000
8 days ago

Strategic Trade Spend & Customer Finance Manager

Frisian Flag

Jakarta Timur
On-site
IDR 200,000,000 - 300,000,000
8 days ago

Data Center Design Engineering Project Manager, Indonesia

Stryker Corporation

Indonesia
On-site
Confidential
8 days ago

Customer Finance Manager

FrieslandCampina

Jakarta Timur
On-site
IDR 200,000,000 - 300,000,000
8 days ago

Project Buyer DPJBY

Oil States Industries

Batam
On-site
IDR 300,000,000 - 400,000,000
8 days ago

Pilates Studio Customer Concierge

PT. Essence Pilates Studio

Jakarta Utara
On-site
IDR 100,000,000 - 200,000,000
9 days ago

Strategic Key Account & Sales Leader for New Projects

PT Patco Elektronik Teknologi

Garut
On-site
IDR 200,000,000 - 300,000,000
9 days ago

Growth Product Manager — Payments & Loyalty

PT Sahabat Kirim Digital

Jakarta Utara
On-site
IDR 100,000,000 - 200,000,000
9 days ago

Sales Director - FSI Solutions

Michael Page

Indonesia
On-site
IDR 300,000,000 - 400,000,000
9 days ago

Sales & Marcomm Lead - Events, Proposals & Partnerships

PT Wirani Sons

Jakarta Timur
On-site
IDR 100,000,000 - 200,000,000
9 days ago

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Similar jobs:

Customer Service jobsCustomer Service Remote jobs
Regional Field Collection Manager - Jawa Timur Bali Nusra
Indodana
Surabaya ꦱꦸꦫꦧꦪ
On-site
IDR 200.000.000 - 300.000.000
Full time
15 days ago

Job summary

A reputable financial services company located in Surabaya is seeking a Collection Operation Manager. The role involves managing collection operations, ensuring compliance with regulations, and enhancing efficiency through collaboration with various functions. Applicants should possess a Bachelor's degree and have at least 3 years of experience in a similar role, along with strong leadership and communication skills. This position offers opportunities for growth and is essential for maintaining customer satisfaction by optimizing support processes.

Qualifications

  • 3+ years of experience as Collection Operation Manager or in a similar role.
  • Experience in managing consumer lending products is a plus.
  • Strong knowledge of data analysis and performance metrics.

Responsibilities

  • Manage Collection Operations to ensure efficiency.
  • Collaborate with different functions to boost productivity.
  • Review operational budgets to maintain cost-effectiveness.
  • Enhance customer support processes for better satisfaction.
  • Ensure staffing and resource allocation meets growth targets.

Skills

Persistence
Self-management
Communication
Leadership
Decision-making

Education

Bachelor Degree from Reputable University
Job description
Job Description
  • Manage and responsible for the Collection Operations of the company
  • Liaise with Superior (Collection Head) as well as other top management
  • Ensure that the company runs with legality and conformity to established regulations
  • Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
  • Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
  • Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
  • Manage customer support processes and manage them to enhance customer satisfaction
  • Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.
  • Handle Area Jawa Timur, Bali dan Nusa Tenggara
Qualifications
  • Hold Bachelor Degree (S1) from Reputable University
  • Have great persistence and endurance to meet operation target
  • Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
  • At least 3 years proven experience as Collection Operation Manager or equivalent position.
  • At least 3 years proven excellent organizational and leadership ability
  • Outstanding communication & people management skill.
  • Sound knowledge of data analysis and performance/ operations metrics.
  • Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.
  • Excellent ability to make decisions, take actions, and make things happen
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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