Telecom - Business Analyst

CSG International Sdn. Bhd.; Provinsi Bali; On-site; IDR 416.250.000 - 666.001.000; Full time

Job summary

A dynamic technology firm in Indonesia is seeking a Business Analyst to manage customer requirements, define specifications, and support a CPQ and Order Management system. You will work on business analysis initiatives while diving deep into telecommunications. Ideal candidates should have 3-7 years of experience, proficiency in English, and familiarity with configuration-driven systems like Salesforce and SAP. This role provides an opportunity to grow as a mentor and lead a team toward successful project deliveries.

Qualifications

• 3–7 years of experience as a business analyst.
• Experience working with product catalog, CPQ and order management.
• Hands-on experience with configuration-driven systems.

Responsibilities

• Develop in-depth knowledge of telecommunications markets.
• Ensure business analysis initiatives are delivered on time.
• Configure solution workflows and catalogues appropriately.

Skills

Business analysis

Problem-solving

Team leadership

Client management

English proficiency

Tools

Salesforce

SAP

ServiceNow

Siebel

Job description

Welcome

Hi, I'm Veena, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

About the Role

The Business Analyst will workshop & manage customer requirements. Define functional specifications as well as supporting build & test and directly configuring the CSG CPQ and Order Management system.

Responsibilities

• Dive deep into the world of telecommunications. You will develop a detailed knowledge on markets, products, sales, delivery and operations.
• Solve real‑world business problems, considering technical, financial, and operational constraints.
• Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope, as agreed with the Project Manager.
• Take end to end solution blueprints and configure solution workflows and catalogues that implement the design. You will need to consider exception and failure scenarios to create a robust solution.
• Contribute to our methodology to help us do things faster and better.
• Be able to manage client expectations through workshop and feedback sessions.
• Work as part of a team and independently when required.
• Be a mentor and lead a team of budding solution designers.

Qualifications

• 3 – 7 years as a business analyst along with Product catalog, CPQ and Order management.
• Experience working as a vendor.
• Hands‑on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.).
• English Proficiency in a business environment.