Regional Field Collection Manager - Jawa Timur Bali Nusra

Indodana; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A reputable financial services company located in Surabaya is seeking a Collection Operation Manager. The role involves managing collection operations, ensuring compliance with regulations, and enhancing efficiency through collaboration with various functions. Applicants should possess a Bachelor's degree and have at least 3 years of experience in a similar role, along with strong leadership and communication skills. This position offers opportunities for growth and is essential for maintaining customer satisfaction by optimizing support processes.

Qualifications

• 3+ years of experience as Collection Operation Manager or in a similar role.
• Experience in managing consumer lending products is a plus.
• Strong knowledge of data analysis and performance metrics.

Responsibilities

• Manage Collection Operations to ensure efficiency.
• Collaborate with different functions to boost productivity.
• Review operational budgets to maintain cost-effectiveness.
• Enhance customer support processes for better satisfaction.
• Ensure staffing and resource allocation meets growth targets.

Skills

Persistence

Self-management

Communication

Leadership

Decision-making

Education

Bachelor Degree from Reputable University

Job description

Job Description

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (Collection Head) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.
• Handle Area Jawa Timur, Bali dan Nusa Tenggara

Qualifications

• Hold Bachelor Degree (S1) from Reputable University
• Have great persistence and endurance to meet operation target
• Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• At least 3 years proven excellent organizational and leadership ability
• Outstanding communication & people management skill.
• Sound knowledge of data analysis and performance/ operations metrics.
• Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.
• Excellent ability to make decisions, take actions, and make things happen