Patient Service Executive

Siloam Hospitals Group (Tbk); Sukarasa; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading healthcare provider in Indonesia is seeking a compassionate professional to support patients and their families in navigating hospital services. This role involves building relationships, addressing concerns, and ensuring a high-quality patient experience while complying with healthcare regulations. The ideal candidate will have at least one year of relevant experience and strong communication skills. This position is crucial for implementing care plans and enhancing patient satisfaction.

Qualifications

• Minimum 1 year work experience in the same field.
• Ability to educate healthcare professionals about patient care.

Responsibilities

• Providing best service to meet patient needs.
• Building relationships with patients and families.
• Communicating findings to healthcare team members.
• Investigating complaints and concerns.
• Acting as an intermediary for Hospital Administration.

Skills

Excellent verbal and written communication

Understanding of medical billing procedures

Familiarity with healthcare regulations

Education

Diploma (D3) Degree from any related major

Bachelor Degree from any related major

Job description

Responsibilities

• Providing the best service and explanation of customer needs for hospital products and facilities so that patients/patient families can make the best decisions regarding the health facilities and services they will undergo.
• Builds relationships with patients, families and staff to create an environment where patient experience and satisfaction is paramount.
• Communicates findings appropriately to healthcare team members.
• Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.
• Works with appropriate individuals or departments to limit or resolve delays in services and is able to communicate well with patients and families.
• Act as an intermediary for Hospital Administration on behalf of patients and their families.
• Educate healthcare professionals and employees about ways to humanize patients.
• Make follow-up telephone calls to discharged patients and ask for feedback about their experience while in hospital and forward all questions/input of a clinical and non-clinical nature to the relevant manager.
• Anticipate and identify patient needs.
• Providing guidance and positive support to patients/families in a more personal manner while ensuring their entire series of care runs according to procedures.
• Develop a care plan to meet their personal health care needs.
• Treat patients with empathy and respect and conduct yourself in a professional manner.
• Comply with organizational guidelines and health care laws and regulations.
• Attend ongoing training and courses to keep up with new developments in health care.
• Implement procedures and practices for quality and safety services, including attending training, collecting data, documenting and/or making reports needed to support the achievement of hospital wide indicators and related department/unit targets.

Qualifications

• Diploma (D3) Degree from any related major
• Any related major
• Have minimum 1 year work experience in the same field
• Excellent verbal and written communication skills for interacting with patients, families, and hospital staff.
• Understanding of medical billing procedures and insurance processes is beneficial.
• Familiarity with healthcare regulations and patient privacy laws (e.g., HIPAA) to ensure compliance.
• Bachelor Degree from any related major

Additional Information

[BEWARE OF RECRUITMENT SCAMS]

It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.

Healthcare & Medical More than 10,000 employees

Siloam International Hospitals (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.