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Customer Service - Ocean Exports
Job summary
A leading logistics service provider in Indonesia is seeking a candidate to handle branch operations, ensuring timely shipment execution and coordinating with various departments. Responsibilities include monitoring cargo arrival, processing export documentation, and communicating effectively with customers and service providers. The ideal candidate should have skills in logistics management and customer service.
Responsibilities
- Handle day-to-day operations at the Branch to ensure timely execution of shipments.
- Update the system with new bookings and coordinate sea freight arrangements.
- Process documentation work for export custom clearance on time.
- Coordinate collection and delivery of goods with the warehouse team.
- Plan shipments with buying offices and 3PL providers.
- Communicate with shipping lines to get the best price for customers.
- Support Ocean Export team in securing carrier space as needed.
- Monitor cargo arrival at the seaport and check documentation.
- Update shipment details in the system and ensure customer service.
- Create necessary shipments documents like AMS, ISF, and ACI.
- Responsible for handling day-to-day operations at the Branch, from understanding the requirements of the customers, providing the best possible solutions in the market to ensure hassle free and timely execution of shipments.
- Update the system when a new booking is received and coordinate with shippers to arrange the goods by Sea freight (for regular, sales generated, new shipments).
- Coordinate with brokerage department to process the documentation work and get the custom documentation done on time (Export Custom clearance).
- Coordinate with the DGL warehouse team for the collection / delivery of the goods on time to CFS.
- Coordinate with buying offices, 3PL providers to plan the shipments.
- Upon receiving the customer requirements, start correspondence with the Shipping lines / Co-Loaders directly in order to get the best possible price for the customer.
- Support the Ocean Export team to secure space with carriers/onwards as and when necessary.
- Update both shippers & destination agents with Vessel planning.
- Monitoring Cargo arrival at the seaport.
- Monitoring & checking shipper’s and Cnee’s Doc (Comm. Inv, P.list, NPE, PEB, PIB, LPBC (if Any)).
- Received SI from customer and send to network to have green light and selling rates.
- Booking confirmed to shipper / truck coordinator.
- Monitoring shipment & Communication and send final data to shipping line.
- Send Pre alerts to agents and process necessary communications refer to shipment status.
- Update all related details relating to the shipments system.
- Customer services - communicate with shippers/ agents and arrange invoices and other related documents based on customer requirements.
- Create AMS / ISF / ACI.
- Controlling payment credit terms.
North Jakarta, Jakarta, ID
Our company with a proven ability, and a hard‑won reputation of delivering hassle‑free service to our clients over the last 40 years. We are considered to be one of the top International Logistics Service Providers in the Asia Pacific region, catering to the needs of exporters and importers who seek flexibility, efficiency, competitive pricing and a guarantee of on‑time delivery to meet their business goals.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.