Service Manager Indonesia (m/f/d)

JAEGGI Hybridtechnologie AG; Kota Pasuruan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A multinational technology company in Indonesia seeks a seasoned professional to oversee after-sales service and manage customer complaints. Strong candidates will bring a Bachelor's degree in Industrial or Mechanical Engineering and at least five years of experience. The role demands excellent analytical and communication skills, along with proficiency in English. The selected individual will ensure adherence to established procedures while striving for continuous process improvements.

Qualifications

• Minimum 5 years experience in related function.
• Good knowledge in refrigeration system/HVAC system.
• Proficient in spoken and written English.

Responsibilities

• Oversee after-sales service addressing customer complaints.
• Supervise compliance with established procedures and targets.
• Coordinate warranty costs to ensure performance aligns with targets.

Skills

Communication skills

Analytical skills

Problem-solving

Education

Bachelor Degree in Industrial Engineering or Mechanical Engineering

Job description

Main Task

• Overseeing after-sales service by analyzing and addressing customer complaints to provide effective solutions
• Supervising and ensuring that planning and targets are met as scheduled
• Ensuring all supervised work units comply with established procedures
• Resolving issues related to unit repairs for customers and coordinating with relevant parties
• Supervising, advising, and guiding subordinates to meet procedural and quality standards
• Coordinating and monitoring warranty costs to ensure performance aligns with company targets
• Making decisions on customer complaints and managing their resolution to ensure customer satisfaction and timely product delivery
• Providing necessary equipment and measuring tools to support after-sales service activities
• Analyzing customer complaints to enhance internal processes and advising customers accordingly
• Designing and updating systems and procedures within work units to improve performance effectiveness
• Evaluating subordinate performance to ensure they meet competency requirements and identifying areas for improvement

Qualifications

• Bachelor Degree in Industrial Engineering, Mechanical Engineering
• Min. 5 (five) years’ experience in related function
• Have good knowledge in refrigeration system / HVAC system
• Highly good communication skills, follow through actions and decisions with sense of urgency
• Proficient in English (spoken and written)

Apply At

career.guentner.co.id