Customer Service Manager jobs in United Kingdom

CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.

Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.

CHEQ is a global company with offices in Tel-Aviv, New York, UK and Tokyo.

We are looking for an experienced Enterprise Account Manager to join our amazing team!

As an Enterprise Account Manager at CHEQ, you will manage strategic relationships with a portfolio of Enterprise customers in the UK & European regions.

In addition, you can expect to work very closely with CHEQ’s Customer Success Technical Managers, Account Executives, Marketing, and GTM leadership to develop new value propositions, build awareness, own renewals/upsell/expansion, and reveal significant growth opportunities.

If you are a dynamic, passionate, and creative individual who thrives in fast-paced environments - come CHEQ with us!

Responsibilities:

• Establish and grow relationships with executive sponsors and decision makers through regular account planning, business reviews, and maintaining high levels of engagement.
• Actively manage the success of a portfolio of strategic customers and support customer success technical managers with commercial/business aspects.
• Work closely with Sales and CS Leadership to efficiently report on forecast numbers, opportunities and challenges.
• Responsible for retention, development, and up-selling of focused accounts.
• Close renewal and expansion business, meeting or exceeding your quarterly and annual goals, partnering closely with sales along the way.
• Acquire and maintain a working knowledge of the complete capabilities of CHEQ’s products and services.
• Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
• Drive customer advocacy in the form of references, referrals, and case studies.
• Willing to travel to in person meetings on a regular basis

• 4+ years’ experience in a client-facing role, such as customer success, account management, or sales experience from a high-tech (SaaS) company.
• You have strong capabilities in retention/renewal, upsell, and general sales.
• You have a solid executive presence. You are comfortable talking to senior executive and C-level leaders, adding value and being a trusted resource for their teams.
• You have a passion for learning, using, and pushing the limits of technology to find creative solutions for customers.
• You know how to build trusted relationships with executive sponsors, marketing agencies and end users.
• Strong organizational, managerial, and interpersonal skills. Previous experience working in a growth- phase SaaS business is a plus.
• Superior verbal, written communication, strong presentation skills and ability to tell a compelling data story.
• Knowledge of Digital Media, Ad-Tech, MarTech platforms, such as Google Ads (Adwords) and Google Analytics is a major advantage and will be considered even if you have less than the required experience.
• Experience with industry leading tools for measuring, analyzing, and reporting on marketing performance metrics is an advantage.
• Extra emphasis on Salesforce, Gong and the Google Suite of products is a significant advantage.
• Proven track record of remote work with minimal daily oversight and achievement of quota and other key metrics associated with the successful growth of enterprise accounts.
• Ability to work in our London office twice a week