Customer Service Manager jobs in United Kingdom

Are you ready to lead with purpose and empower a high performing team at the heart of the energy transition? We're looking for a passionate and people focused Data Team Manager to guide our Flex Data Team, nurturing a supportive culture while delivering innovative data solutions that unlock real value for our customers and business.

Experience in the energy sector is essential for this role - we're seeking someone who understands the unique challenges and opportunities in this space and can hit the ground running. This is a highly collaborative leadership role where your ability to communicate, prioritise and inspire will be just as important as your technical and industry expertise.

Here's a taste of what you'll be doing:

• Champion the voice of data within the business, building strong and trusted relationships with stakeholders across all levels

• Lead, mentor and support a multi-skilled team of analysts, engineers and data scientists to thrive and grow

• Develop and deliver a data roadmap aligned to business goals, with thoughtful prioritisation balancing today's needs and tomorrow's vision

• Shape and deliver a single, reliable source of truth in DataBricks, enabling smarter and more personalised decisions across the organisation

• Cultivate a culture of curiosity and self service by upskilling teams in data literacy and creating space for the team to focus on high impact analysis

• Bring data to life through storytelling, modelling and actionable insights, including Next Best Action and AI opportunities

• Contribute to the wider data strategy as part of the Data Leadership Team, helping shape our journey with a people first mindset

• Celebrate and foster inclusion, respect and continuous learning within your team, encouraging everyone to bring their whole selves to work

Are we the perfect match?

• A strong track record of delivering measurable business value through data - especially within the energy sector

• An excellent communicator with a flair for explaining data insights in a compelling and clear way

• Confident in prioritising work and building meaningful, value-driven data roadmaps

• Experienced in stakeholder engagement and relationship-building, especially at senior levels

• A thoughtful and empowering leader, dedicated to nurturing team wellbeing and growth

• Deeply familiar with data transformation programmes and platforms like DataBricks

• A believer in strong data foundations, with a pragmatic approach to delivery

• Holds a relevant degree or equivalent experience in statistics, mathematics or related fields

It would be great if you had:

• Experience leading or working on commercial data products

• Expertise in customer behaviour modelling, personalisation or AI/ML pipelines

• Strong business understanding and commercial awareness

• Previous experience working in fast paced, high autonomy environments

• A personal passion for making energy cleaner, fairer and more accessible

This role requires direct energy sector experience - unfortunately, candidates without this background will not be considered. You'll be joining a dynamic and growing business where data is at the heart of everything we do. You'll have the autonomy to lead, space to innovate, and a team who values support, balance and shared success.

Technologies EON Next loves:

• Languages: Python, SQL & Spark (PySpark, SparkSQL)

• Tools: Git (GitHub/GitLab) DataBricks, AWS services (inc. Athena/Glue, S3, SageMaker, Lambda, Transcribe, EC2) & Tableau

• Datastores: Postgres, DataBricks, Parquet/Delta

Here's what else you need to know:

• Role may close earlier due to high applications.

• Competitive salary

• Location - London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB
  / Nottingham - E.ON Next office, Trinity House, 2 Burton St, Nottingham NG1 4BX with travel to our other sites when required.

• Working environment: Flexible hybrid working - a blend of in the office and home working.

• 26 days holiday plus bank holidays each year - this includes a guaranteed day off for your birthday if you want it.

• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years).

• Excellent parental leave allowance.

• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

• We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.