Customer Service Manager jobs in United Kingdom

Location: This role requires working from our London office two days per week

About Showpad

At Showpad, we empower others to be at their best. As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions. We provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences.

Founded in 2011 in Belgium, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw.

As an employer who understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve. We have been recognized as a top workplace by Built In Chicago, Built In San Francisco and Inc. Magazine, as a top 10 software company in the Inc. 5000 Europe list and won the award for “Most Sustainable Growth Company” by Deloitte Belgium.

We are seeking an Account Manager, Enterprise to bring hyper growth to a selected portfolio of our most important and strategic customer accounts.

Key aspects of the role include

• Achieve annual and quarterly revenue targets
• Identify up-, cross-sell and expansion opportunities
• Ensure the delivery of a continuous pipeline of qualified opportunities through various prospecting means, including research, networking, cross-selling, cold calling, exhibitions, partnerships etc.
• Provide timely and accurate pipeline forecasts and reporting
• Organise meetings with right stakeholders to pitch Sales Enablement and the strength of the Showpad platform
• Help steer the creation of high quality sales collateral which can be included in customer specific ABM
• Steer and manage a lead generation plan that can be executed and effectively nurtured by your dedicated BDR
• Develop an account plan and chessboard for each of your key account
• Work with clients to promote Showpad’s product capabilities throughout their business, utilising joint events, marketing strategies, community calls etc.
• Negotiate contracts / SLA’s that achieve company objectives
• Effectively use the resources of the organisation to support the sales process
• Indirectly lead an account support team of technical and customer success resources to help achieve your objectives
• Work with internal teams to ensure complete organisational understanding of client needs
• Support the establishment of strong, lasting client relationships
• Identify and report on market trends, competitor activity, customer demand, buying process developments and other relevant market intelligence

• Revenue forecasted and achieved on a quarterly and annual basis
• Value and quality of leads and opportunities
• Contribution to overall effectiveness of sales, marketing and service delivery – idea generation, participation with service delivery, effective reporting, commitment to continuous improvement

• (+) 6 year of experience in selling Software solutions
• Proven track record (+ 3 years) of reaching and exceeding sales targets
• Ability to present well
• Experience at selling to C-level
• Proven abilities in negotiation and closing
• Experience in leading and winning RFPs
• Able to demonstrate ownership and setting of own goals, as well as prioritisation
• Proven abilities in account start up and transfer into account and operational management
• Proven ability to work effectively with a team of people with different skill-sets to progress business opportunities – including presales, customer success, PMs, Product Managers and Operational support teams
• Proven ability to support the achievement of organisational and team goals in a cooperative setting, working smoothly with dispersed, international team and management