Inside Sales Coordinator - Polish Speaking

Element Solutions Inc; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading specialty chemical company in Woking is seeking an enthusiastic Internal Sales Coordinator. You will be the first point of contact for customers, handling orders and resolving issues. Ideal candidates will have at least 2 years of customer service experience and be fluent in English and Polish. This role offers a competitive salary, a performance-related bonus, and a generous benefits package.

Benefits

Performance-related bonus

Matched pension up to 8%

Private medical insurance

Life insurance

25 days holiday plus public holidays

Qualifications

• Minimum of 2 years’ previous experience in a customer service environment.
• Fluent in both English and Polish languages.
• Experience in handling customer complaints.

Responsibilities

• Act as a customer-focused point of contact for Fernox Customers.
• Enter customer orders and monitor delivery.
• Resolve customer issues and complaints.

Skills

Customer service

Communication skills

Time management

Problem-solving

Education

College level education

Job description

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Business Unit: MEIS

Division: Fernox - Business

Challenge Yourself and Impact the Future!

Fernox operates as a subsidiary business of MacDermid Enthone Industrial Solutions, a global diverse producer of high technology specialty products and a provider of technical services. MacDermid Enthone Industrial Solutions operates as a Business Unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemical company whose business suplly a broad range of solutions that enhance the products people use every day.

Fernox is a leading manufacturer of water treatment chemical products, central heating system filters, plumbing consumables and diagnostic testing services. Fernox has pioneered the development of energy efficient products both for traditional and renewable technology in domestic and commercial applications. The business is committed to a progressive Research and Development program and invested in an extensive in-house R&D team of scientists based in the UK, People's Republic of China and the US, and has also offices in France, Germany, Italy, Belgium, Netherlands, Hungary and Turkey.

We strive to embody the five 'Elements of our Culture'- our '5C's'; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

We are seeking an enthusiastic Internal Sales Coordinator to work as part of our small team in Woking, Surrey. You will act as a customer focused and proactive first point of contact for Fernox Customers and the External Sales team. You will be handling of orders from the point of order to stock allocation, dispatch and delivery.

What will you be doing?

As part of the Inside Sales team, you will be responsible for customer care nationally and internationally. This is a varied role where no two days will be the same. You will be entering customer orders, monitoring delivery in collaboration with the logistics team, processing returns and raising credit notes. You will also be dealing on occasions with any issues or customer complaints so you must have experience in handling similar. You will also be investigating any issues in order to resolve and ensure that these do not arise again. You will also be providing support to the external sales team, working with sales managers and internal sales colleagues to maintain customer terms and pricing. You will be expected to work effectively with all departments, offering support, sharing knowledge and best practices.

Who are You?

Ideally you will have a minimum of 2 years’ previous experience in a similar customer service environment, be educated to college level and be fluent in both English and Polish languages. You will have excellent communication skills – written and verbal and be a committed self starter with a desire to take ownership of your work and projects.

We understand not all candidates will meet the requirements above. If you believe you have the skills and experience necessary to excel in this role we encourage you to apply.

What competencies will you need?

You will be proactive and be able to use your initiative in order to ensure our customers are satisfied with the products they purchase. You will have excellent time management and planning skills, as well as first class communication skills gained within a similar environment or role. You will be a fast learner as you will be expected to learn about our business and product offerings.

We are Offering...

Challenge Yourself and Impact the Future – As part of our team here, as well as receiving a competitive base salary, you will participate in a generous performance related bonus scheme. In addition you will receive a matched pension up to 8% of base salary, private medical insurance, life insurance, cashplan and 25 days holiday in addition to public holidays.

Teamwork – at Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers. #LI-IF1

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.