Assistant Customer Service Manager (Assistant Placemaker Manager)

Places Leisure; Sunbury-on-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and wellbeing enterprise in the United Kingdom is seeking an Assistant Placemaker Manager to coordinate Catering & Retail operations, maximizing sales and profitability. The role requires previous management experience, a solid understanding of customer service, and strong administrative skills. The ideal candidate is passionate about health and fitness and committed to creating active and healthy communities. The role offers flexible working options and a range of benefits including health and fitness membership and additional annual leave opportunities.

Benefits

Full Health & Fitness membership for you and others

Bonus scheme for colleagues

Flexible working arrangements

Opportunity to purchase additional annual leave

Access to Company Pension scheme

Cashback plan for healthcare costs

Discounts on activities and services

Qualifications

• Previous experience in a similar role, ideally in a leisure/health centre environment.
• Well-rounded knowledge of customer service and administration.
• Good understanding of running a successful Leisure Centre.

Responsibilities

• Deputize for the Placemaking manager.
• Coordinate Catering & Retail operations to maximize sales.
• Lead and manage the catering team.

Skills

Customer service knowledge

Management experience

Administration skills

Sales maximization

Job description

Responsibilities

As Assistant Placemaker Manager you will deputise for the Placemaking manager, you will need to co‑ordinate Catering & Retail operations to maximise sales and profitability. This will include, but not limited to, stock orders, stock takes, sales audits, vending, delivering promotional activity and leading and managing employees in the catering team. You will ensure the team responds to all product enquiries from prospective and current members, and will motive your team to create opportunities by being proactive and productive, allowing you to deliver the teams agreed KPIs.

Safeguarding & Recruitment

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

Qualifications

You will have previous experience of working within a similar role, ideally within a leisure/health centre environment and have well‑rounded knowledge of customer service and administration. Ideally you will have previous management experience and a good understanding of all aspects of running a successful Leisure Centre, from membership acquisition, maximising sales, rota management etc. Above all you will have a genuine passion for keeping fit and creating active places and healthy people.

About Us

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

Benefits

• We align with the Real Living Wage foundation
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs - up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.