Client Services Manager

Royal London; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading fund management company in Greater London seeks a Client Services Manager to oversee Wealth client servicing and team management. This role involves resolving client queries, providing leadership, and maintaining strong relationships with stakeholders. The ideal candidate will have a solid background in Wealth client servicing, strong communication skills, and an IMC qualification. You will work in a hybrid model, enjoying benefits such as annual leave, pension scheme, and private medical insurance.

Benefits

28 days annual leave

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Proven track record in servicing Wealth clients and strong technical skills.
• Experienced understanding of platforms and distributors.
• Demonstrable experience managing and supporting a small team.

Responsibilities

• Deputising for the HCM for strategic initiatives and services related projects.
• Accountable for answering client specific queries and meeting deadlines.
• Provide clear direction and leadership to align with organizational goals.

Skills

Customer Service

Client Relationships

Issue Resolution

Service Delivery

Client Management

Action Plans

Education

IMC qualification

Job description

Job Title: Client Services Manager Wealth & Platforms

Contract Type: Permanent

Location: London

Working style: Hybrid 50% home / office based

Closing date: Monday 5th January 2026

About the role

Deputising for the HCM as appropriate in relation to strategic initiatives and Client Group Services related projects.

Accountable for the answering of client specific queries and meeting of client deadlines.

Managing the BAU relationships specific to their book of clients.

Maintain strategic and tactical relationships with internal department leaders influencing timelines and expectations of deliverables.

Working with senior stakeholders within RLAM in all business areas.

Provide clear direction and leadership to the team ensuring alignment with organisational goals and objectives.

Resolution of client questions platform queries and RFIs and issues related to the services provided directly to them.

Oversight of client / platform files on the central network consistently pushing for efficiencies surrounding organisation and storage.

About you

Proven track record in servicing Wealth clients and with excellent technical and people skills.

Experienced understanding of platforms and distributors.

IMC qualified.

Demonstratable experience managing and supporting a small team.

Accountable for processes and certain controls

Acts autonomously on most decisions but requires guidance on more complex judgements.

Advanced understanding of business and growing understanding of overall firm and competitive environment.

Gaining understanding of other functions.

Able to act as deputy where required

Tactical relationships with peers in department with some exposure to senior staff.

Organisation skills and a good time manager.

Excellent writing skills.

Excellent communication skills.

About Royal London Asset Management

Royal London Asset Management (RLAM) part of the Royal London Group is one of the UKs leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients capital exercising their rights and influencing positive change.

Our People Promise to our colleagues is that we will all work somewhere inclusive responsible enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered Trustworthy Collaborate Achieve.

Weve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance.

Inclusion diversity and belonging

Were an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected whatever their background.

Key Skills

Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients.