Customer Service Manager

Morrisons; Bilston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain is seeking a Customer Service Manager in Bilston to inspire and lead a team dedicated to exceptional customer service. The successful candidate will ensure the highest standards of service are delivered, address customer feedback, and manage department operations effectively. This role involves training team members to build their confidence and capabilities while fostering a supportive environment. Ideal for those passionate about customer experience and team leadership.

Responsibilities

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service.
• Listen and respond to customer feedback.
• Ensure market leading availability across the store.
• Lead a supportive and performance driven department.
• Manage department scheduling, absence, performance, and talent conversations.
• Deliver training for team capability.
• Enable colleagues to work with confidence across various departments.

Job description

We Make Morrisons...

From a Bradford market stall to the UK's fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.

We're recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed.

Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.

Reporting into the Store Manager, you will also :

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments