Client Services Manager

Michael Page (UK); Stoke-on-Trent; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A top-tier independent accountancy firm in Stoke-on-Trent is looking for a Client Services Manager to manage a portfolio of SME clients. The successful candidate will lead a team of accountants, ensuring compliance and delivering proactive advice. Strong expertise in client management, along with ACA or ACCA qualifications, is essential. This position offers a competitive salary of £50,000-£55,000, with an emphasis on flexible and hybrid working arrangements along with professional development opportunities.

Benefits

Generous holiday allowance

Fully funded professional study

Company pension scheme

Health & mental health support

Qualifications

• Proficient in managing a diverse client portfolio and leading teams.
• Strong advisory capability and technical knowledge required.
• Excellent communication skills necessary.

Responsibilities

• Manage a portfolio of SME and owner‑managed clients.
• Lead and develop a team of accountants and trainees.
• Deliver proactive advice and ensure compliance.

Skills

Client portfolio management

Team leadership

Technical knowledge

Excellent communication

Proactive mindset

Education

ACA or ACCA qualified

Job description

• Join a supportive team with flexible, hybrid working
• Manage a diverse client portfolio with real impact

About Our Client

Our client is a top-tier, independent accountancy and advisory group ranked among the UK's leading firms. With offices across the North West and Midlands, they combine traditional values with a modern, collaborative culture. Known for long-term staff retention, they invest heavily in professional development and wellbeing, creating an environment where careers thrive.

Job Description

As Client Services Manager, you will:

• Manage a portfolio of SME and owner‑managed clients
• Lead, coach, and develop a team of accountants and trainees
• Deliver proactive advice and ensure compliance with standards
• Collaborate with senior leadership to enhance client service
• Identify growth opportunities and strengthen client relationships

The Successful Applicant

A successful Client Services Manager should have:

• ACA or ACCA qualified with proven practice experience
• Skilled in managing client portfolios and leading teams
• Strong technical knowledge and advisory capability
• Excellent communication and leadership skills
• Tech‑savvy and proactive mindset
• Able to commute to Stoke-on‑Trent

What's on Offer

• Salary: £50,000‑£55,000 DOE
• Hybrid working with flexible hours
• Generous holiday allowance
• Fully funded professional study and leadership mentoring
• Company pension scheme
• Health & MOTs and mental health support
• Vibrant wellbeing and social calendar
• Modern office in central Manchester with excellent transport links