Customer Service Manager jobs in United Kingdom

Passionate about people, strategy, and results? Are you ready to make a real impact and help iconic brands succeed?

At eXPD8, we're growing our Client Services teams and we're on the hunt for a Client Services Manager to head up one of our Client Services teams. In this role, you'll be the driving force behind client success - delivering exceptional service, growing accounts, and inspiring a high-performing team to achieve amazing results.

This is a hybrid role, so you'll be partially based in our Bristol Head Office for 2 days a week and at home for 3 days a week.

• Be the main point of contact for clients, ensuring strong, lasting partnerships.
• Understand client goals and challenges, and provide tailored solutions.
• Identify and implement new business opportunities within contracts.
• Maintain high client satisfaction and retention.
• Regularly attend client head office meetings.

• Oversee client onboarding for smooth transitions.
• Create structured plans for activities and delegate effectively.
• Define and maintain processes to meet SLAs.
• Drive product/service improvements and upsell where possible.

• Ensure accurate and timely documentation and compliance checks.
• Manage and grow client budgets, tracking performance and mitigating risks.
• Oversee financial processes including POs and invoicing.

• Produce and review reports for internal and external stakeholders.
• Monitor KPIs and SLAs, and take corrective action when needed.

• Recruit, train, motivate, and develop a client-focused team.
• Foster a positive, high-performance culture.

• Strong communication and numeracy skills
• Stakeholder management experience
• Proficiency in Microsoft Office
• Attention to detail and strong organisational skills
• Ability to analyse data and manage multiple projects
• FMCG or field marketing knowledge
• Retail sector experience
• 1-3 years in account management
• Proven success in client relationship management
• Experience in team management

eXPD8 is proud to be ranked as the top Bristol-based employer in the Financial Times' UK Best Employers 2025 list, celebrating our commitment to a supportive and empowering workplace!

At eXPD8, we are one of the UK's largest field marketing agencies, with over 20 years of experience supporting top brands and retailers. We take pride in delivering exceptional service, ensuring our clients succeed in retail.

We value our people and are committed to creating an inclusive, supportive, and rewarding work environment. We are proud to be a Disability Confident Leader and a fully inclusive employer. If you require any adjustments to be made throughout the application process, please contact the recruiter listed on the vacancy or the team at recruitment@expd8.co.uk.

• Hybrid working - typically two days in our Bristol office and three from home.
• Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more).
• Buy and sell holiday scheme.
• Your eXPD8 anniversary off every year.
• Immediate access to GroceryAid support for you and your family.
• Life insurance.
• Access to eXPD8 Rewards with regular competitions and incentives.
• Unlimited refer-a-friend scheme.
• Career development opportunities with access to over 400 learning resources.