Customer Service Manager jobs in Canada

Have you got the charm and the skills to manage big retail names? Do you know how to bring out the best in people and the numbers? Can you turn data into delivery?

We've got an exciting and rare opportunity to join our account team as a Client Services Manager on Maternity cover for 12 months.

Leading a team of four Account Handlers, you'll play a crucial role in retaining and growing client relationships, ensuring outstanding service delivery, and driving commercial growth.

eXPD8 is proud to be ranked as the top Bristol-based employer in the Financial Times' UK Best Employers 2025 list, celebrating our commitment to a supportive and empowering workplace!

At eXPD8, we are one of the UK's largest field marketing agencies, with over 20 years of experience supporting top brands and retailers. We take pride in delivering exceptional service, ensuring our clients succeed in retail.

• Salary package starting from £34,000 per annum
• Hybrid working - typically two days in our Bristol office and three from home.
• 28 days holiday (inclusive of bank holidays, which we receive in lieu), increasing with service.
• Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more).
• Buy and sell holiday scheme.
• Your eXPD8 anniversary off every year.
• Immediate access to GroceryAid support for you and your family.
• Life insurance.
• Access to eXPD8 Rewards with regular competitions and incentives.
• Unlimited refer-a-friend scheme.
• Career development opportunities with access to over 400 learning resources.

• Build and maintain strong, long-term relationships with clients, acting as their key point of contact.
• Understand client objectives and challenges, providing tailored solutions that align with their strategic vision.
• Identify and implement new business opportunities within client contracts to drive commercial growth.
• Ensure high levels of customer satisfaction to increase client retention.

• Recruit, train, lead, and develop a high-performing client services team.
• Foster a people-first culture that promotes engagement, inclusion, and professional growth.
• Coach and motivate individuals to meet and exceed performance expectations.

• Lead the onboarding process for new clients, ensuring a seamless transition and clear alignment of expectations.
• Develop structured plans for all client activities, anticipating potential challenges and ensuring effective execution.

• Track and analyse key performance metrics, including sales targets, KPIs, and SLAs.
• Identify underperformance areas and implement corrective actions to drive excellence.
• Provide insightful reporting to internal and external stakeholders, ensuring data-driven decision-making.

• Oversee the creation and management of client budgets, identifying growth opportunities and mitigating risks.
• Monitor financial performance, track budgets, and report progress regularly.
• Ensure compliance with financial processes, including purchase orders, cost planning, and invoicing.
• Oversee the accurate and timely completion of administrative tasks, including briefing documents and compliance checks.

• Strong numeracy, communication, and presentation skills.
• Proven ability to manage stakeholders effectively.
• IT proficiency, particularly in Microsoft Office.
• Attention to detail with strong organisational and prioritisation skills.
• Ability to analyse data, identify trends, and make informed decisions.
• Experience in project management, working on multiple initiatives simultaneously.
• Experience in retail and/or brand account management.
• Line management experience, preferably with a team of 3 or more.

• Background in FMCG and/or field marketing.
• Strong track record in client relationship management with successful, profitable accounts.
• NVQ Level 5 or degree-level qualification.
• Problem-solving skills and the ability to drive results.
• Conflict resolution and negotiation experience in a B2B environment.
• Leadership skills with experience in motivating and developing teams.

We value our people and are committed to creating an inclusive, supportive, and rewarding work environment. We are proud to be a Disability Confident Leader and a fully inclusive employer. If you require any adjustments to be made throughout the application process, please contact the recruiter listed on the vacancy or the team at recruitment@expd8.co.uk.

Ready to make an impact? Apply now and take your career to the next level with eXPD8!