Customer Service Manager

polkadotfrog - you'll spot the difference; Rotherham; On-site; GBP 35,000; Full time

Job summary

An online builders' merchant is seeking a Customer Service Manager to build and lead a customer service team in Rotherham. This critical role involves setting standards, mentoring staff, and ensuring a customer-first culture. Candidates should have proven leadership experience, strong communication skills, and the ability to analyze data to improve service standards. The position offers a competitive salary of £35K, along with excellent benefits including 25 days of holiday and opportunities for career growth.

Benefits

25 days holiday + bank holidays + Christmas shutdown

Excellent benefits package

Career growth opportunities

Qualifications

• Proven leadership in a similar customer service management role.
• Strong communicator and problem-solver.
• CRM savvy and data-driven.

Responsibilities

• Lead, mentor, and grow a new service team.
• Create KPIs and processes that drive excellence.
• Own customer interactions across phone, email & digital.
• Resolve escalations and drive improvements.

Skills

Leadership

Communication

Problem-solving

CRM knowledge

Data analysis

Proactive attitude

Job description

We’re Hiring: Customer Service Manager

📍 Location: Rotherham

💰 Salary £35K

A brand‑new role with a fast‑growing online builders’ merchant that puts customers at the heart of everything.

This is your chance to shape the customer service vision from scratch – build the team, set the standards, and embed a customer‑first culture that scales with growth.

What you’ll do

• Lead, mentor, and grow a new service team
• Create KPIs and processes that drive excellence
• Own customer interactions across phone, email & digital
• Resolve escalations and turn challenges into wins
• Collaborate with logistics & sales for seamless delivery
• Analyse data, spot trends, and drive improvements

What we’re looking for

• Proven leadership in a similar customer service management role
• Strong communicator & problem‑solver
• CRM savvy, data‑driven, commercially aware
• Resilient, proactive, and thrives in fast‑paced environments

Why join?

• Competitive £35K salary
• 25 days holiday + bank holidays + Christmas shutdown
• Excellent benefits package
• Career growth in a thriving, ambitious company
• Real influence, real impact, real progression

👉 Ready to make your mark? Apply today and lead the charge in customer excellence.

At polkadotfrog, we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format.

Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised, and quality service. Our mission is simple—to create positive relationships, built on honesty, transparency, and thoughtfulness, for both employers and job seekers.