Customer Service Manager

Vertical Advantage; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading FMCG business in the Surrey area is seeking an experienced Customer Service Manager. The ideal candidate will demonstrate proven leadership skills and a strong background in customer service management within a fast-paced environment. Responsibilities include overseeing the customer service team and ensuring accurate order processing. Strong technical capabilities are required, including experience with ERP systems. This role emphasizes communication, problem-solving, and the ability to modernize processes.

Qualifications

• Proven experience as a Customer Service Manager in FMCG.
• Strong technical capability, including use of ERP systems.
• Experience leading and developing a team, driving accountability.

Responsibilities

• Oversee day‑to‑day activity of the customer service team.
• Ensure service issues are investigated and escalated appropriately.

Skills

Team leadership skills

Proactive problem solving

Strong communication skills

Organisational skills

Multitasking skills

Attention to detail

Tools

ERP systems

Product databases

EDI

Job description

Job Description

We are looking for an experienced, proactive, organised and hands‑on Customer Service Manager with proven team leadership skills to join our client a fast‑paced, growing FMCG business based in the Surrey area.

The company distributes and builds a diverse portfolio of brands, they have a with a focus on innovation, customer relationships, and operational excellence. You'll be working closely with planning, sales, logistics providers and over 200 customers.

The Candidate

• Proven experience as a Customer Service Manager in FMCG
• Strong technical capability, including use of ERP systems, product databases and EDI.
• Proactive problem solver with excellent attention to detail.
• Ability to work independently and prioritise tasks in a fast‑paced environment.
• Strong communication, organisational, and multitasking skills, both internally and with customers.
• Experience leading and developing a team, driving accountability and results.
• Forward‑thinking approach with the ability to modernise, automate and continuously improve processes.

Key Responsibilities

• Oversee day‑to‑day activity of the customer service team, ensuring orders are processed accurately and on time.
• Ensure service issues are investigated, escalated appropriately, and communicat…