Customer Service Manager

Office Angels; Rotherham; On-site; GBP 35,000; Full time

Job summary

A reputable employment agency in Rotherham is seeking an experienced Customer Service Manager to lead a small, dynamic team dedicated to providing exceptional service. As the Customer Service Manager, you will oversee daily operations, manage team performance, and ensure compliance with standards. This full-time role offers a competitive salary of £35,000, generous holiday allowance, and additional company perks in a supportive work environment. If you are passionate about leadership and customer service, apply today to advance your career.

Benefits

25 days holiday + bank holidays

Competitive salary

Generous holiday allowance

Supportive, collaborative working environment

Qualifications

• Previous experience in a Customer Service Manager or Team Leader role is essential.
• Strong leadership and communication skills.
• Ability to manage workloads effectively and maintain high standards.

Responsibilities

• Managing and motivating a dedicated customer service team.
• Overseeing day-to-day operations and ensuring excellent service delivery.
• Producing reports for the senior management team.
• Maintaining compliance with health and safety standards.
• Ensuring all team members are up to date with training requirements.

Job description

Customer Service Manager - Rotherham

Salary: £35,000 per annum
Hours: Full-time, Monday to Friday
Benefits: 25 days holiday + bank holidays, plus additional company perks

We're working with a well-established business in Rotherham that is looking for an experienced Customer Service Manager to join their team. This is a fantastic opportunity to lead a small, friendly customer service team that plays a vital role in supporting both the business and its field engineers.

What you'll be doing:

• Managing and motivating a dedicated customer service team.
• Overseeing day-to-day operations and ensuring excellent service delivery.
• Producing reports for the senior management team.
• Maintaining compliance with health and safety standards.
• Ensuring all team members are up to date with training requirements.

What we're looking for:

• Previous experience in a Customer Service Manager or Team Leader role is essential.
• Strong leadership and communication skills.
• Ability to manage workloads effectively and maintain high standards.

Why join?

• Competitive salary of £35,000.
• Monday to Friday schedule - no weekends!
• Generous holiday allowance and additional benefits.
• A supportive, collaborative working environment.

If you're passionate about leading a team and delivering exceptional customer service, we'd love to hear from you!

Apply today to take the next step in your career.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities, and more. By showcasing talents, skills, and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.