Customer Service Manager

B&M Retail Retail Ltd; Newry; On-site; GBP 23,000 - 28,000; Full time

Job summary

A retail company in Northern Ireland is seeking a Customer Service Manager for their Damolly Retail Park store in Newry. The role involves leading the checkout team, ensuring high service standards and coaching team members. Ideal candidates should have experience in retail management, a passion for customer service, and strong problem-solving skills. This position offers a permanent contract with a salary of £27,061 per annum for a 40-hour week.

Qualifications

• Experience in managing teams in retail or hospitality environments.
• Flexible approach with a strong focus on customer service.

Responsibilities

• Lead and motivate the front-end team to deliver excellent service.
• Be a visible leader for customers and colleagues.
• Coach team members to improve their skills.
• Oversee stock and cash control procedures.

Skills

Managing retail or hospitality teams

Excellent people skills

Problem-solving skills

Job description

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Damolly Retail Park store, in Newry. You’ll ensure excellent service standards, support team development, and help drive a fast-paced working environment. Please see employer website for full job details & person specification.

Responsibilities

• Lead and motivate the front-end team to deliver excellent service.
• Be a visible, approachable leader for customers and colleagues.
• Coach team members to build their skills and service confidence.
• Oversee stock and cash control procedures, ensuring security and compliance.

Skills and Qualifications

• Experienced in managing retail or hospitality teams.
• Flexible, hands‑on approach with excellent people skills and a passion for retail and delivering outstanding customer service.
• Strong numeracy and problem‑solving skills.

Vacancy ID 1751534 Job ref. 21116 Job Sector Retailing, Wholesaling and Purchasing,General Management Area Co Down Location Newry Salary £27,061 per annum No. vacancies 1 Contract Type Permanent Weekly hours 40 Published date 23/12/2025 Closing date 20/01/2026 Worktime To be confirmed

Area: Derry or Londonderry
Closing date: 30 Dec 2025