Assistant Customer Service Manager (Assistant Placemaker Manager)

Leisure (Operations); Borough of Spelthorne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A social enterprise is seeking an Assistant Placemaker Manager in the Borough of Spelthorne to coordinate Catering & Retail operations. The ideal candidate will have experience within a leisure centre environment and exhibit strong customer service and management skills. Passion for fitness is essential. The role includes several benefits such as full health membership, a bonus scheme, and access to ongoing personal development.

Benefits

Full Health & Fitness membership

Bonus scheme for all colleagues

Flexible working

Opportunity to purchase additional annual leave

Access to personal learning and development

Company Pension scheme

Cashback plan for healthcare costs

Discounts on activities and centre shop

Qualifications

• Experience in a similar role within leisure or health centre.
• Good understanding of customer service and administration.
• Passion for fitness and active living.

Responsibilities

• Co-ordinate Catering & Retail operations.
• Ensure team responds to product inquiries.
• Lead and manage employees in the catering team.

Skills

Customer service knowledge

Management experience

Team motivation

Sales maximization

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

As Assistant Placemaker Manager you will deputise for the Placemaking manager, you will need to co-ordinate Catering & Retail operations to maximise sales and profitability. This will include, but not limited to, stock orders, stock takes, sales audits, vending, delivering promotional activity and leading and managing employees in the catering team.

You will ensure the team responds to all product enquiries from prospective and current members, and will motive your team to create opportunities by being proactive and productive, allowing you to deliver the teams agreed KPIs.

For more information please download our job profile available on our website

More about you

You will have previous experience of working within a similar role, ideally within a leisure / health centre environment and have well rounded knowledge of customer service and administration.

Ideally you will have previous management experience and a good understanding of all aspects of running a successful Leisure Centre, from membership acquisition, maximising sales, rota management etc.

Above all you will have a genuine passion for keeping fit and creating active places and healthy people.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include :

• We align with the Real Living Wage foundation
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.