Customer Service Manager

Focus Resourcing; Pangbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic service provider in Pangbourne is looking for an experienced Customer Service Manager to oversee daily office operations and lead a supportive team. This role involves managing appointments, assisting staff development, and improving customer care. The ideal candidate should have strong organisational skills, a positive attitude, and a background in supervisory roles. Join a welcoming environment where you can make a real difference in both customer satisfaction and team well-being.

Benefits

Supportive working environment

Varied and rewarding role

Qualifications

• Proven experience in a supervisory or team leadership role.
• Strong organisational and administrative abilities.
• Ability to maintain a calm and solutions-focused approach.

Responsibilities

• Support the day-to-day running of the office.
• Lead and support Reception and Administrative teams.
• Act as a friendly point of contact for customers.

Skills

Team leadership

Organisational skills

Communication skills

Problem-solving

Customer service

Job description

Our client is looking for a warm, supportive, and organised Customer Service Manager to join their friendly and hardworking team. This is a fantastic opportunity for someone who enjoys working with people, supporting others to do their best, and helping a busy business run smoothly day to day.

If you take pride in creating a positive environment for both customers and staff, and enjoy variety in your role, this could be the perfect next step for you.

As the Customer Service Manager, you will be responsible for:

You’ll play a key role in keeping the business running efficiently while being a reassuring and approachable presence for clients and colleagues alike. Your responsibilities will include:

• Supporting the smooth day-to-day running of the office
• Leading and supporting Reception and Administrative teams
• Being a friendly point of contact for customers, helping with queries and resolving concerns
• Managing appointments and overseeing the referral process
• Working closely with colleagues to support their needs and resolve queries
• Welcoming new starters through inductions and supporting their training and development
• Managing rotas, holidays, sickness, and return-to-work meetings with care and fairness
• Supporting staff development, reviews, and well being
• Assisting with recruitment, interviews, and team planning
• Producing reports to help the company continue to improve
• Supporting marketing activities and helping organise events
• Overseeing ordering, stock control, and the general upkeep of the office
• Helping resolve IT or equipment issues as they arise

The successful Customer Service Manager will have the following related skills / experience:

• A positive, approachable, and dependable team player who enjoys supporting others.
• Experience in a supervisory or team leadership role
• Strong organisational and administrative skills
• A calm, solutions-focused approach
• Great communication and people skills
• A genuine desire to support both clients and colleagues

Why Join the Team?

• Join a welcoming and supportive working environment
• Play an important role in customer care and team well being
• Enjoy a varied and rewarding leadership position