Foundry Client Services Manager

Monotype; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global design company is looking for a strategic partner to lead relationships with type foundry partners across EMEA. This role emphasizes long-term relationship management and collaboration with internal teams to improve experiences and meet customer needs in the creative industries. Successful candidates will have experience in business development or partnerships, a knack for negotiation, and a passion for design. Hybrid work arrangements and competitive benefits are offered.

Benefits

Competitive paid time off

Comprehensive medical insurance

Corporate bonus program

Development and advancement opportunities

Great pension scheme

Qualifications

• Highly organized and detail-oriented with experience using CRM systems.
• Proven years of experience in partnerships or business development.
• Comfortable operating independently in a new market.

Responsibilities

• Build and retain long-term relationships with premier & strategic foundries.
• Partner with internal teams for onboarding and alignment.
• Work with sales leaders to support revenue maximization.

Skills

CRM systems

Negotiation skills

Strong empathy for creative industries

Strategic thinking

Fluency in French or German

Job description

Are you our “TYPE”?

Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best : design beautiful brand experiences.

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com .

We’re looking for a strategic and entrepreneurial team member to lead Monotype’s type foundry partnerships in EMEA. This is a unique opportunity to cultivate high-value foundry partner relationships, and influence our global inventory strategy from the ground up.

In this role, you’ll be responsible for retaining and nurturing long term relationships with premier and strategic foundry partners. You'll act as both a trusted advocate for our partners and an internal voice for global foundry needs, delivering actionable feedback to product, content, and experience teams to ensure we’re building solutions that fit the needs of the global market.

What you’ll be doing:

Relationship Management

• Build and retain long-term relationships with premier & strategic foundries, becoming their primary point of contact connecting them with their network of supporting functions at Monotype.
• Partner with internal teams to ensure smooth onboarding, licensing alignment, and optimal merchandising.
• Gather feedback to continuously improve the partner experience, advocate for tooling or content needs, and identify regional blockers to scale.

Strategic Contribution

• Work closely with the regional and global sales leaders to understand customer needs for fonts, identify and close the gaps in our offering and strive to support sales in revenue maximization.
• Work cross-functionally with global Partner Experience, Legal, Product, and Marketing teams to improve the foundry experience and drive mutual value.
• Travel in EMEA to meet directly with partners to strengthen relationships and represent Monotype at relevant industry events and in professional communities.

What we’re looking for :

• Highly organized and detail-oriented with experience using and improving CRM systems to track partner relationships and opportunities
• Proven years of experience in partnerships or business development, preferably within design, media, or IP-driven industries.
• Strong empathy for and enjoyment working with people in creative industries.
• Strong negotiation skills and proven success in closing high-value or strategic deals.
• Comfortable operating independently in a new market, with strong initiative and strategic thinking.
• Interest in creative fields such as art, type and design.
• Fluency in an additional language such as French or German is advantageous

What’s in it for you

• Hybrid work arrangements and competitive paid time off programs.
• Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
• Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
• A creative, innovative, and global working environment in the creative and software technology industry
• Highly engaged Events Committee to keep work enjoyable.
• Reward & Recognition Programs (including President's Club for all functions)
• Professional onboarding program, including robust targeted training for Sales function
• Development and advancement opportunities (high internal mobility across organization)
• Great pension scheme to save for your future, and so much more!

#LI-DNI

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.