Customer Service jobs in Regno Unito

VolkerWessels UK is a market leading contracting group of five closely linked businesses.

We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.

This role is based at our head office in Hoddesdon (site based). Full time and Fixed term contract.

We are recruiting for a HR Service Centre Coordinator to join our HR Shared Services team based in Hoddesdon. Reporting into our Team Leader, you will be responsible for delivering a customer focused effective and efficient HR transactional and administrative service from processing offers for new starters, amendment letters, to updating employee records.

About our role

• Provide an effective, quality transactional service across the areas of the employee life cycle as required.
• Contribute to a flexible and resilient service by developing proficiency in multiple disciplines within the transactional service centre.
• Provide 1st line HR Advice, respond, manage and resolve customer enquiries and requests for service support in line with the relevant policies and service level agreement.
• Contribute to reports and statistics through maintenance of accurate information and data records.
• Take personal responsibility for prioritising workload in accordance with agreed deadlines and delivery standards.
• Prepare, collate and record information across HR, ensuring accuracy and integrity of data within all already of responsibility.
• Contribute to the process of continuous development within HRSC.
• Contribute to the effective running of the HRSC by carrying out ad hoc or rostered team tasks as required.

About you

• GCSE English Language Grade C or above or equivalent level qualification, or demonstrable previous experience in preparing written correspondence and communicating with internal and external customers in writing.
• Experience of providing excellent customer service to include dealing directly with customers over the phone and also face to face.
• Experience in the use of Microsoft Office applications.
• Experience in using computerised databases.
• Experience in dealing with confidential matter.
• Strong organisational skills coupled with strong attention to detail.
• Flexible team worker.

Desirable:

• Experience in HR Processes.
• Giving generalist advice on recruitment , employee relations or post-employment matters.
• CIPD, or equivalent qualification.

If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.

Why work with us?

VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Option to buy additional annual leave
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities-comprehensive skills-based training
• Family friendly polices including enhanced maternity benefits
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at

Additional information

Note for Recruitment Agencies:

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.

#LI-KP2