Metering Technician

South West Water; Exeter; On-site; GBP 27,000; Full time

Job summary

A prominent water services provider in Exeter is seeking a Metering Technician for a full-time, permanent position. The role involves customer service, managing meter maintenance requests, and ensuring compliance with health and safety policies. A competitive salary of £26,856 per annum, along with excellent benefits, is offered. Suitable candidates will need good communication skills, a general education standard, and teamwork abilities. Apply now for a chance to make a difference in the community.

Benefits

Generous holiday allowance plus bank holidays

Buy or sell annual leave

Cycle to Work scheme

Free car parking

Additional maternity leave

Employee share schemes

Employee Assistance Programme

Wellbeing support platform

Discounts on supermarkets and retailers

Discretionary Bonus

Competitive Pension

Qualifications

• Good general standard of education that includes English and Maths.
• Proficient in various computer applications and software.
• Full UK driver's license is required.

Responsibilities

• Provide support for Meter Maintenance requests and Customer Metering Queries.
• Ensure compliance with procedures and maintain high standards.
• Manage customer interactions and ensure satisfaction.
• Enter feedback and requests accurately into the system.

Skills

Excellent oral and written communication skills

Collaborative team player

Ability to prioritise and organise

Demonstrates resilience and composure under pressure

Education

Minimum of GCSE Grade C or equivalent in English and Maths

Tools

Variety of computer applications and software

Job description

Exeter, England /Customer Service /Permanent full-time

AtSouth West Waterwe believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

We currently have a fantastic opportunity available for a Metering Technician to join our team based out of Exeter, with the need to travel across our region. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £26,856 per annum plus a range of excellent company benefits + rewards.

About the role:

In this role you will provide support and resolution for Meter Maintenance requests and Customer Metering Queries and effectively liaise with the partners and audit their work to ensure that high standards are maintained. You will remain compliant with all of South West Water’s procedures and policies, in particular the Company’s Customer Promise and Health and Safety policies.

This role will predominantly involve field work blended with being office based to support with investigations and to update company systems. This role will be customer facing and therefore requires a high level of professionalism in the public domain.

What you’ll be doing:

• Take full ownership of all customer contacts within the Service Delivery Meter Technicians area, ensuring that the customer is kept informed at every stage and that any follow-up work that is promised is completed as agreed with the customer.
• Enter feedback accurately onto Ellipse and/or CRM following a telephone contact; visit or conversation with a customer ensuring all relevant information is captured and any requests for compensation, missed appointments or further action are recorded properly and passed to the relevant department to ensure prompt action in line with the business rule of 2 working days.
• Prioritise workload and arrange appointments with both House Hold and Non House Hold Customers, working with the wider team where appropriate, to ensure cost effective cover of customer issues both, locally and regionally.
• Gain a full understanding of the Company’s Policies, Practices, Procedures and Legal Obligations and ensure that all customer contacts are handled in line with the guidelines contained within them.
• Present a suitable Company image by maintaining a clean and tidy appearance at all times, with the South West Water Company uniform being worn in its entirety.
• Work closely with the wider Metering team and to enhance the company’s standards of Meter Reading
• Ensure that the allocated Company vehicle is maintained in a clean and tidy condition, to the satisfaction of the Field Service Delivery Team Leader, in order to present a suitable Company image.
• Ensure good working relationship with other departments by providing clear, concise reports as and when required. Also promoting the metering department and building rapport with other departments.

What we are looking for:

• Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths
• Excellent oral and written communication skills
• Demonstrates resilience and composure under pressure
• Ability to prioritise and organise
• Collaborative team player
• Proven ability to work independently and take initiative
• Proficient in a variety of computer applications and software’s
• Full UK Drivers licence

What's in it for you:

At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:

• Generous holiday allowance plus bank holidays
• Buy or sell annual leave to offer you extra flexibility
• Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
• We offer free car parking at the majority of our sites
• Take up to 26 weeks’ additional maternity leave
• Share your parental leave and split your time off to care for your child how you choose
• Invest in Pennon Group plc through our employee share schemes
• We support our people by offering a free, confidential Employee Assistance Programme
• Look after your wellbeing with our Champion Health support platform
• Enjoy free eye tests and discounts on frames and lenses at Specsavers
• Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
• A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
• A discretionary Bonus
• Competitive Contributory Pension
• And plenty more!

Closing Date: 14th August 2025

If you are looking for a new challenge, please click apply now to be considered as our Meter Technician - we look forward to receiving your application.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

We're always pleased to hear from talented people. So if you have any questions about the opportunities that we have available, or if there's anything else you'd like to know before you apply (or indeed during the application process), please don't hesitate to send your details to our Talent Acquisition Team.