Customer Service Assistant jobs in USA

Want to own your territory and grow sales with trusted lab solutions?

Ready to build long-term customer relationships while driving new business?

Keen to combine your technical product knowledge with commercial success?

Location: Field based / Hybrid (home based with 2 - 3 days per week travel to customer sites; occasional overnight stays and head office visits)

Salary: Up to £39k per year, depending on experience, plus car and benefits package

Contract: Permanent

Responsibilities:

• Maintain and grow existing customer accounts, conducting regular reviews and identifying business opportunities.
• Prospect and onboard new customers, introducing products and solutions to drive territory growth.
• Provide expert advice on lab equipment and consumables, offering tailored solutions to meet customer requirements.
• Prepare quotations, proposals and pricing, updating CRM with contacts, meetings and sales opportunities.
• Analyse account performance data, track pipeline opportunities and provide regular updates on progress versus targets.
• Collaborate with Sales, Sales Support, Operations and Transport teams to ensure customer needs are met efficiently.
• Schedule appointments for optimal route efficiency and prioritise face to face interactions with customers.

What we're looking for:

• Bachelor’s degree in Microbiology, Biological Science, Cellular Biology, Biomedical Science or Chemistry
• Full UK driving licence
• Strong communicator with good understanding of product portfolio and technical knowledge of lab equipment and consumables
• Ability to build long standing relationships with customers
• Excellent presentation skills and the ability to network across seniority levels
• Experience in solution-based selling or account management within the life sciences industry
• Proficient in Microsoft Suite (Excel, Word, PowerPoint, Outlook)
• Working laboratory experience
• Existing network of contacts within the life sciences industry
• Experience using CRM systems
• Highly driven and motivated, always seeking growth in the territory
• Active listener, able to absorb customer information and provide simple, clear solutions
• Self-starter, capable of working independently
• Superior organisational skills for planning dynamic schedules in the field and office

Want to grow your territory, promote market leading lab products and be the face of trusted solutions?

Recruitment Process

Apply now. For any questions ahead of applying - contact Lauren at Your Recruiters.

Your Recruiters Limited is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback offered to those unsuccessful at interview stage.