Membership Experience Host

Frasers Group; Banstead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness company is seeking a Host to welcome members and drive sales at their Banstead location. This role focuses on providing exceptional customer service, promoting membership sales, and maintaining high standards within the gym. You will also take on key holder responsibilities and support club operations. Ideal candidates will be outgoing and have a passion for fitness. Opportunities for personal training and career development are available.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly Frasers Champion awards

Opportunity to deliver personal training sessions

Training and development opportunities

Qualifications

• Outgoing and positive attitude with customer experience focus.
• Confident in handling day-to-day club systems.
• Drive to meet membership and retention targets.
• Ability to adapt to varied shifts and key holder duties.
• Genuine interest in fitness products and services.
• Willingness to learn and progress.

Responsibilities

• Welcome members and ensure a positive experience.
• Support membership sales and retention efforts.
• Promote products and services to drive sales.
• Maintain cleanliness and hygiene in the gym.
• Act as a key holder for opening and closing duties.
• Handle administrative tasks using membership software.
• Engage actively in fitness challenges and promotions.
• Support Fitness Manager in gym initiatives.
• Handle member feedback and complaints professionally.

Skills

Customer service

Sales-focused

Administration

Flexibility

Passion for fitness

Ambition

Job description

As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member-facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

Job Description

What You’ll Be Doing

Welcoming members and guests, ensuring every interaction is positive and professional.

Supporting membership sales and retention by providing excellent service and guidance.

Driving secondary spend KPIs by promoting products and services available in-club.

Maintaining a high standard of cleanliness and hygiene across the club.

Acting as a competent key holder, opening and closing the club as required.

Handling administrative duties, including use of the membership software system.

Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.

Supporting the Fitness Manager and wider team in delivering gym floor initiatives.

Ensuring member feedback and complaints are handled professionally and escalated when needed.

Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

About You

Outgoing, positive, and passionate about delivering great customer experiences.

Confident in administration and able to handle day-to-day club systems.

Sales-focused, with the drive to hit membership and retention targets.

Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.

Passionate about fitness, with a genuine interest in our products and services.

Ambitious, with a willingness to learn and develop your skills for future progression.

Additional Information

Why Join Us?
We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s what you can expect:

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, we live by our principles:

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.

Job Location