Membership Experience Host

Everlast Gyms; Colchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading fitness organization located in Colchester seeks a passionate and outgoing individual to join their team. You'll welcome members, support sales, and maintain a high standard of cleanliness while promoting club products. Ideal candidates are customer service-oriented and have a genuine interest in fitness. Benefit from free gym membership, a discount across brands, and development opportunities.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly awards with double salary for winners

Opportunity to deliver personal training sessions

Training and development opportunities

Qualifications

• Outgoing, positive attitude and passionate about delivering great customer experiences.
• Confident in handling day-to-day club systems and administration.
• Sales-focused with a drive to hit membership and retention targets.
• Flexible to work varied shifts and perform operational/key holder duties.
• Genuine interest in fitness and club products/services.
• Ambitious and willing to learn for personal development.

Responsibilities

• Welcome members and guests, ensuring positive and professional interactions.
• Support membership sales and retention through excellent service.
• Promote products and services to drive secondary spend KPIs.
• Maintain cleanliness and hygiene standards.
• Handle administrative duties and use the membership software.
• Participate in fitness challenges and engage with members.

Skills

Outgoing

Positive

Sales-focused

Adaptable

Passionate about fitness

Confident in administration

Job description

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

• About You: Outgoing, Positive, And Passionate About Delivering Great Customer Experiences.
• Confident in administration and able to handle day-to-day club systems.
• Sales-focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Additional Information

Why Join Us?

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s what you can expect:

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, we live by our principles:

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.