Customer Experience Manager

Robert Walters UK; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in London seeks a Client Experience Manager to enhance client engagement and satisfaction. Responsibilities include training clients on the platform, managing accounts, and supporting retention strategies. The ideal candidate is a university graduate with excellent communication skills, a proactive mindset, and fluency in German. A competitive package, including a salary of £26k and a £1k bonus, is offered along with various benefits.

Benefits

Substantial options scheme

Ongoing training and development

MacBook and required equipment

Counselling and wellbeing benefits

Season ticket loans and cycle scheme

Qualifications

• Outstanding communication abilities and natural emotional intelligence.
• Strong ability to manage multiple priorities and client relationships.
• Self-motivated approach to work and client success.
• Fluency in German to support our growing market.
• Background in customer service, hospitality, or teaching.

Responsibilities

• Delivering engaging training sessions to help clients navigate our platform.
• Building strong relationships with clients across various sectors.
• Managing multiple client accounts ensuring high satisfaction levels.
• Identifying opportunities for account growth and platform enhancement.
• Supporting client retention through proactive engagement.

Skills

Outstanding communication abilities

Natural emotional intelligence

Strong ability to manage multiple priorities

Proactive mindset

German fluency

Background in customer service

Education

University graduate

Job description

Our client is on a mission to help professionals across 20+ industries understand and work with the UK and Germany's fastest-growing companies. As we continue to expand, we're looking for a Client Experience Manager to help our diverse client base get maximum value from our data platform.

Day-to-day, your responsibilities will include:

• Delivering engaging training sessions to help clients navigate and maximize our platform's potential.
• Building strong relationships with clients across various sectors, from banking to government.
• Managing multiple client accounts and ensuring consistently high satisfaction levels.
• Identifying opportunities for account growth and platform enhancement.
• Supporting client retention through proactive engagement and problem-solving.

We're looking for a university graduate with:

• People skills: Outstanding communication abilities and natural emotional intelligence.
• Organization: Strong ability to manage multiple priorities and client relationships.
• Proactive mindset: Self-motivated approach to work and client success.
• German fluency: Ability to support our growing German market.
• Service experience: Background in customer service, hospitality, or teaching.

We're offering a competitive package (£26k + £1k bonus) with benefits including:

• A stake in the company: Substantial options scheme.
• Professional development: Ongoing training and development.
• The latest tech: MacBook and required equipment.
• Health and wellness: Counselling and wellbeing benefits.
• Travel support: Season ticket loans and cycle scheme.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.

About the job

Contract Type: Permanent.

Focus: Account Management.

Industry: Admin and Secretarial.

Workplace Type: Hybrid.

Experience Level: Associate.

Location: London.

We are an equal opportunities employer and welcome applications from all candidates.