Interior Sales Advisor

OKA; Bath; On-site; GBP 20,000 - 30,000; Part time

Job summary

A furniture and homeware retailer is seeking a part-time Interior Sales Assistant to enhance customer experience in their Bath store. The ideal candidate will have luxury retail experience and a passion for exceptional customer service. Responsibilities include providing product advice, executing transactions, and promoting design services. Attractive benefits and a nurturing work environment are offered.

Benefits

33 days holiday (pro rata)

Day off for your birthday

Health Cash Plan

Generous staff discount

Enhanced Maternity Pay

Qualifications

• Previous luxury retail experience, ideally in furniture or homeware sectors.
• Passion for providing best-in-class customer service.
• Flexible approach to working weekends and public holidays.

Responsibilities

• Provide exceptional customer service to OKA customers.
• Maximise revenue to meet sales targets.
• Promote the OKA In-Store Design Advisors and Interior Design Service.

Skills

Luxury retail experience

Customer service skills

Soft selling skills

Organisational skills

Problem-solving spirit

Job description

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 14 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website.

We are currently looking to recruit a part-time Interior Sales Assistant (24 hours per week) to support our Retail Team, based at our flagship store in Bath, Somerset.

Our beautiful Bath store is set within a historic building peppered with period features and plenty of natural light - the perfect space to showcase our collection of furniture and accessories, having previously been the Parkhouse and Co. Oriental Goods Depot, purveyors of “fancy goods”.

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Interior Sales Assistant with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Store Manager the Interior Sales Assistant is responsible for is providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing advice and guidance on products to customers in person and via phone
• Generating and maximising revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Generous staff discount
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company Bonus Scheme
• Discounts on 60+ UK retailers via My OKA benefits platform
• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.