Do you have the vision to transform local government? The ambition to lead digital-first services and the determination to embed prevention-first strategies that truly make a difference? This is your once-in-a-lifetime opportunity.
We are seeking a bold, innovative, and forward-thinking Service Director, Customer Experience, Digital & AI to join us at the forefront of public service reform. This is not your typical local government role, this is a chance to revolutionise how we deliver services, harness the incredible potential of emerging AI technologies, and help create a lasting impact for individuals, families, and communities.
As part of our ambitious public sector reform agenda, you will have the freedom and support to shape and deliver cutting-edge solutions. Your focus will be on using technology, deep data insights, and early intervention to stop problems before they start. By leading on prevention-first strategies, you’ll empower our teams to support people earlier in their lives, preventing crises and delivering meaningful change.
We are offering:
This is more than a job, it’s a career-defining opportunity to make a difference. With robust support, resources and the autonomy to lead transformative change, you’ll play a key role in reshaping how local government serves its people.
What You’ll Be Doing
What We’re Looking For
This is your chance to combine technology, insight, and creativity to transform how local government supports its communities. Join us and help us make early intervention, prevention, and innovation the new cornerstones of public service. Visit www.faerfield.co.uk/plymouth for more information.
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