Customer Care Advisor jobs in United Kingdom

We’re currently seeking a passionate and knowledgeable Art Tours Host to join our team part-time (24 hours per week), supporting our unique art programme.

Set in the breathtaking village of Braemar, in the heart of the Cairngorms National Park, The Fife Arms is a 5-star boutique hotel, proudly awarded 2 MICHELIN Keys. We’ve been honoured as Aberdeen City & Shire Employer of the Year and recognised in the Staff Matter category at the Northern Star Business Awards, a testament to our commitment to creating a supportive and inspiring workplace.

The Role: Art Tours Host
As an Art Tours Host, you’ll bring the hotel’s extraordinary art collection to life. From leading engaging guest tours to supporting staff training and helping to shape the cultural spirit of The Fife Arms, this is a role for a confident communicator with a love for art, history, and hospitality.

Key Responsibilities

Guest-Facing Tours
Lead daily art tours for hotel guests and invited groups, including bespoke family-friendly tours.
Support seasonal and special art experiences developed in partnership with the Head of Arts & Cultural Programming.
Gather guest feedback and attendance data to help evolve and improve tour offerings.

Team Engagement & Training
Participate in new team member inductions, introducing Artfarm’s artistic ethos.
Deliver engaging art training sessions and act as the property’s Art Ambassador.
Maintain and refresh team-facing art materials and visual displays.
Encourage and organise art-focused team socials, talks, and volunteer opportunities.

Collection Knowledge & Oversight
Conduct regular inspections of artworks, reporting issues to management.
Develop deep, self-led knowledge of the collection and associated artists.
Collaborate on creating guest resources and interpretation tools.
Serve as the first point of contact for on-site art-related queries or concerns.

Group Collaboration
Join quarterly calls with fellow Art Ambassadors and cultural leads across the wider Artfarm network.
Share ideas, best practices, and support group-wide cultural projects.

We're looking for someone who is:
An excellent communicator with both verbal and written skills
Experienced in public speaking or leading tours
Confident engaging diverse audiences, including children and families
Experienced in cultural or educational environments
A motivated self-starter
Comfortable with technology and reporting tools

24-hours per week, permanent contract
£12.50 per hour plus TRONC
Enhanced benefits scheme

The deadline is Thursday 31 July 2025 at 12:00.

TAGGED:
Audience Development / Visual Arts