Front Desk Host & Welcome Ambassador — Client Care

WSH Group; Manchester; On-site; GBP 27,000; Full time

Job summary

A major international bank based in Manchester is seeking a Welcome Host (Colleague Support Host) to deliver exceptional client care and service excellence. This role will involve managing reception services and addressing inquiries while ensuring a positive visitor experience. Candidates should possess excellent communication skills and previous experience in customer service. Shift hours are 40 per week from Monday to Friday, with a salary of £26,500 per annum.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Prior experience in a customer service or front of house role is essential.
• Ability to engage and create rapport with clients.

Responsibilities

• Provide the highest level of client care and personal service.
• Manage reception welcome services and inquiries related to the office.

Skills

Excellent communication skills

Attention to detail

Proactive and flexible

Ability to handle multiple requests

Job description

A major international bank based in Manchester is seeking a Welcome Host (Colleague Support Host) to deliver exceptional client care and service excellence. This role will involve managing reception services and addressing inquiries while ensuring a positive visitor experience. Candidates should possess excellent communication skills and previous experience in customer service. Shift hours are 40 per week from Monday to Friday, with a salary of £26,500 per annum.