Customer Care Advisor jobs in United Kingdom

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!

Position Summary:

We are seeking an UK-based Strategic Account Executive to join our Sales Team. In this direct sales role, your focus will be on the UK market, but also work on any retail opportunity in Europe and engage with Fortune 200 Retailers to help them expand and streamline their business for a future state they may not yet fully embrace.

Key Responsibilities:

• You will be responsible for driving new business in the UK market and growing the retail footprint across Europe through targeted prospecting, territory management, and demand creation efforts within a named account list.
• Develop and manage key executive-level relationships, leading opportunities through to closure, and participating in occasional onsite visits as needed.
• Align with key business (non-IT) executives across Retailers, Distributors, and Grocers to educate and inform them of the solution SPS brings to the marketplace that addresses the five primary business problems impacting their business execution
• Develop and execute sales strategies in a highly complex and challenging environment
• Maintain focus on the long-term goal and persevere through challenges that arise
• Fluency across core retail supply chain processes including, order, inventory, and invoice management that ultimately impact the customer experience and retail operationalization
• Ongoing relationship management from initial contact through close and execution of the Community program and beyond working closely with the broader account team to operationalize the value to the customer and pulling in resources to significantly grow the business with Fortune 200 Retailers and meet targeted sales goals
• Collaborate with internal teams, openly communicate all key account information, and gain support to ensure customer success
• Leverage SPS’ Community Service to solve unrealized problems and common mitigation activities
• Break into new business opportunities without the luxury of a well-known company name/product
• Contract development and negotiations of terms
• Create and deliver persuasive executive-level presentations that motivate clients to a purchase decision

Location:

This is a fully remote role. However, occasional travel to client sites and to our European HQ office (Breukelen, The Netherlands) may be required, depending on the needs of the role.

Required Qualifications:

• Bachelor’s degree or equivalent education and experience
• 8+ years of successful sales experience generated by one’s own hunting/ prospecting and selling complex service, technology or software solutions into new accounts aligning with the C-suite level
• Fluent English speaker
• Proven experience in new territory development with “roll-up-your-sleeves” mentality and a well-disciplined sales process with a tendency to look for and seize profitable business opportunities
• Must be a sales hunter and a relationship builder to meet the demands of this long and complex sales cycle
• Demonstrated success selling a new-to-market concept, acting as an evangelist for that solution
• Excellent oral, written, and presentation skills with the ability to communicate effectively at all levels of the organization
• Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM, preferably Salesforce

Preferred Experience:

• Previous Retail and SaaS sales experience highly preferred, including selling into Tier 1/Tier 2 Retailers, Grocers, or Distributors at the C-Suite across a variety of business functions (e.g., Merchandising, E-Commerce, Supply Chain, Operations, Logistics, Finance).
• Demonstrated success at initiating, developing and maintaining key executive-level relationships within Fortune 200 retailers is highly preferred

What We Offer:

• Opportunity of becoming a key player in our high-growth sales organization
• Contribution to the momentum of a scaling, high-performing team
• A competitive compensation package (base salary + sales commissions)
• Pension plan
• A company laptop and phone

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.