Customer Care Advisor jobs in Grã-Bretanha

Here within the @one Alliance, we are a collaborative organisation made up of our eight partner companies (Anglian Water, Balfour Beatty, Barhale, Binnies, MMB, MWH Treatment, Skanska and SWECO) and our extended supply chain, delivering over half of Anglian Water’s capital investment programme.
We are gearing up for our most exciting and challenging Asset Management Period yet, known as AMP 8, which will see us deliver a programme of work larger than we’ve ever delivered before. We are driving change, empowering us to set global benchmarks and build a better environment, with the opportunity to offer enhanced growth and development to our workforce.We’re looking to build on our existing teams with an environment for career progression.
To do that, we need people who are keen to contribute to building a better environment and help us achieve our targets. Are you ready to join us as we prepare to deliver the most creative and innovative AMP we have ever seen?
As we move into this exciting and challenging period for the Water industry, our commercial and cost management processes and practices must remain industry-leading to ensure we not only deliver but outperform against our objectives and customer expectations.
To lead our Commercial function through this exciting yet challenging period, we are looking for a Commercial Manager to join our team!
What will you be doing as our new Commercial Manager?
Passionate about enhancing working processes and business outputs, you’ll drive an outperformance culture across Commercial, Finance, Estimating, Procurement and Programme Management by managing and controlling all commercial activities throughout a project lifecycle.
Not only will you drive tangible business improvements, you will also instil positive commercial behaviours and leadership throughout the business, ensuring we operate as efficiently as possible with the customer’s best interest always at heart.
Key responsibilities:

Ensure high standards of contract management with the client and supply chain are achieved by implementing and maintaining robust and lean processes and approaches.
Proactively manage Anglian Water’s project governance by effectively managing change, risk, and opportunities through your team.

Build positive relationships with the @one alliance supply chains by promoting incentivised outperformance and clarity in contractual liabilities and obligations.
Report on monthly expenditure forecasting, risk, and opportunity management and TOTEX commercial performance on a project-by-project basis.
Play a proactive and pivotal role in easing the burden on construction teams by ensuring projects meet and exceed Delivery Milestones deliverables and deadlines safely and efficiently.
Transform the commercial process by developing automated reporting and challenging the current ways of working by encouraging and embracing a culture of outperformance.
Play an active part in the team’s and individual’s development and embrace succession planning and career development to enhance the overall capabilities of the business.

A little bit about your skills, experience and behaviours.
To be considered for this critical position, you’ll be experienced in managing large commercial teams delivering project programmes over £50m per annum whilst working for a Principal Contractor. With in-depth commercial and financial process & systems understanding (preferably in a contracting and construction environment), you’ll also be an expert in managing NEC3, PSC and ECC contracts with clients and supply chains with an emphasis on Option C.
With a track record of developing best practices, you’ll be viewed as a motivational leader who is able to explain and relay complex information and high-level strategies and bring people along on the journey. Operating with integrity and accountability, the business will look to you as a Commercial subject matter expert who embraces collaboration, new ideas and team development.
Caring and investing in you
Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company.
As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.
From the moment you join us, your well-being and career aspirations will be supported by.

Competitive salary
Company Pension
Life Assurance
Private Medical
Profit share scheme
25 days of annual leave in addition to 8 public bank holidays and loyalty days
8 hours leave of absence for volunteering
Employee Assistance Programme to support your mental, physiological and financial wellbeing
Flexible benefits via salary sacrifice
Company car/green car scheme/car allowance/Van (dependent on position)
Leadership & management training and coaching
Regular line management engagement and appraisal to support your career progression
Development supported by internal and externally delivered training
Flexible working arrangements
Annual salary review
Continuous service awards

How to apply:
careers@barhale.co.uk